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Connect with your students where they hang out

Boost student engagement with 24/7 support on all digital channels.

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SUPPORTING STUDENTS AT TOP INSTITUTIONS

 Standford
 The Open University logo
 Thompson Rivers University logo
 University of Canberra logo
 McMaster University logo
 University of Houston logo
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Customer Story

Cambrian College Improves Recruitment with Comm100 Live Chat & Chatbot

Go digital and you can quickly…

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Automate common questions

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Offer IT support

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Provide important information

Student's fave channels

Taking the experience to your students’ favorite channels

Choose where to meet your students and scale up when you’re ready

Our Customizable Solution Fits Your Needs — Now and Later

live chat

Live Chat

chatbots

Chatbots

automation

Automation

knowledge base

Knowledge Base

ticketing

Ticketing

messaging

Social Media & Messaging

WHERE SHOULD I START USING IT?

Pre-built solutions get you started, quickly automating answers across any department and all channels. Focus on the needs of students and faculties with our AI-powered solutions that combine 10 years of experience maximizing digital communications!

How can Comm100 help your university?

Student Services
Student Services
How can Student Services use Comm100?
  • Reduce repetitive manual work by automating up to 80% of your most common queries
  • Increase student retention with always-on, personalized support
  • Collect student feedback through engaging surveys and reporting to identify areas of improvement.

+ Learn More

Admissions
admissions
How can Admissions use Comm100?
  • Automate up to 80% of queries during peak application processing periods
  • Increase engagement with international students by offering 24/7 chatbot support
  • Handle all social media channels from one integrated platform.
+ Learn More

Financial Aid
Financial Aid
How can Financial Aid use Comm100?
  • Automate repetitive and manual work with 24/7 chatbot automation
  • Reduce support volume with knowledge base self-service
  • Speed up agent training and onboarding with one centralized knowledge base.

+ Learn More

Registrar
Registrar
How can Registrars use Comm100?
  • Reduce repetitive manual work by automating up to 80% of your most common queries
  • Reduce email overwhelm
  • Speed up resolution with live chat and its efficiency features.

+ Learn More

IT
IT
How can IT use Comm100?
  • Unify communications across all departments from one integrated platform
  • Meet all security and compliance requirements with data centers in the US, Canada, and Europe
  • Provide accessible and efficient IT help desk support.

+ Learn More

Student Counseling
Student Couselling
How can Student Counseling use Comm100?
  • Avoid call and email overwhelm by automating up to 80% of queries with chatbots
  • Reduce wait times to schedule counselor meetings
  • Utilize intelligent routing to direct students to the most appropriate agent and channel.

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Continuing Education
Continuing Education
How can Continuing Education use Comm100?
  • Provide flexible and convenient live chat support that continuing education students need
  • Automate up to 80% of queries during peak periods
  • Support your students on their channel of choice with digital omnichannel engagement

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Stop answering the same questions again and again – let our higher education chatbots answer for you

admission & enrollment

Registrar & Schedule Info

Student Services

Technical Support

Financial Aid

We help you

Reduce Email Overwhelm Icon

Reduce email overwhelm

Grow Enrollment Icon

Grow enrollment

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Cut support costs

Boost CSAT Icon

Boost CSAT & NPS

Student Interaction

WANT TO BOOST STUDENT INTERACTION?

The good news?
It’s easy to give them maximum assistance exactly how they like it with live chat for higher education.

Better news!
It costs less than a ⅓ of your limited phone-based solutions.

And best of all?
It’s hard at work — 24/7 — doing more with higher education chatbots.

THE COMM100 AI PlATFORM

How will it help?

Frees up agents

Higher education chatbots answer FAQs and process common requests giving support staff time to handle more complex or sensitive queries.

Speeds resolution

Chatbots gather student information and pass off the who, what, where, when, and why to an agent. With all the relevant info in front of them, agents quickly resolve queries.

Reduces wait times

Bots can handle an unlimited amount of chats simultaneously. They also deliver responses more quickly than humans.

Tracks conversations

Focus on the problem at hand without having to search across channels. See the complete student history while interacting in real time. Conversations that start on one channel can be finished on another without losing the thread.

Optimizes segmentation

Prioritize and effectively track different student groups based on profiles you create within your Comm100 platform.

“Our students are mostly 17, 18 or 19 years old, and they naturally find live chat very easy to use.

It’s also very quick for them – they can hop on a chat, ask us a question, and have their answer in a minute – all from their mobile device”

— Derek Gaucher, Coordinator of IT Solutions, Dawson College

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WHY SHOULD I USE COMM100

Top value features included in your
ready to roll solutions

1

Iron-clad privacy & security

Meet all security and compliance requirements. Comm100 has data centers located in Canada, the US, and Europe, and audited compliance to the broadest range of certifications.

Lock it up tight:

Comm100 Security

2

Real-time translation

Students can speak their native tongue with real-time automatic translation in Comm100 Live Chat. Agents can also respond in their native language, removing barriers to excellent support for all.

Establish a comfortable rapport beyond dry information sharing.

3

Personalized interactions

Customize your live chat’s looks, feels, and functions depending on who a student is, their relationship with you, and where they are on your site.

Add that virtual cherry on top with personal touches to your genuine and helpful support.

GOOD FOR STUDENTS. AWESOME FOR AGENTS.

Welcoming students across departments.
Across channels.

Student Support

Students don’t care about faculty titles or administrative silos. They want answers. Give students access to all departments with one platform without burdening your support staff.

Avoid unnecessary typing:

Create canned messages for greetings, FAQs, and sign-offs. Easily access them through simple keyboard shortcuts.

Quit hunting for answers:

Agent Assist draws on your existing knowledge resources to suggest answers to agents in real time.

Know exactly what to work on:

Set SLAs for response and resolution times so no conversation falls through the cracks.

Eliminate drudge work:

Automate repetitive workflows using pre-built trigger actions.

Stop duplicate effort:

Every conversation is assigned, and discussions about similar topics can be merged.

Say goodbye to screen toggling:

Integrate third party tools you’re using into our unified console.

HOW DO WE GET SET UP?

Launch your first channel in 1-2 weeks!

Following our patented 6-step plan to success you will be able to easily see the impact at every stage.

See how it works

30 mins no obligation call

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Get Started

Meet complete security and compliance requirements. Comm100 has data centers located in Canada, the US, and Europe, and audited compliance to the broadest range of certifications.

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Strategize

A dedicated customer success team is assigned to you. Plan and customize your digital transformation together.

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Train

Staff training, continuous customer support and robust resources make scaling a seamless experience.

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Measure

Customer satisfaction and service benchmarks are measured. Impact to costs and service availability are studied to determine comparable costs.

IS THAT ALL THERE IS TO IT?

Get lots more out of our flexible, easy to scale and powerful platform

Omnichannel Student Engagement

A seamless, digital support experience

IRL: With our higher education customer service software, a live chat transcript from 3 weeks ago is easily accessible to the agent providing email support to that same student today.

AI-Powered

Intelligent, conversational assistance

IRL: The more you use our chatbot, the better a chatbot it comes. Machine learning gets bots to learn and train on questions they couldn’t resolve. Within a short time they can handle an exceptional 90% of queries.

Proven Technology

IRL: Our Uptime Guarantee means higher education live chat is always available — even during scheduled maintenance or unexpected downtimes. You won’t lose data or experience service interruptions, thanks to our proprietary MaximumOn™ technology.

CRM and Systems Integration

Streamlined data transfer

IRL: Click, connect and integrate our platform with your key systems, social accounts and on your website. Yes, it’s as simple as that.

Reports and Analytics

IRL: You see exactly what’s working and what’s not. Get a clear picture of what’s happening in every department — from the volume of inquiries to the most common issues and down to the details on resolution times and agents’ efficacy.

PLUS! Enjoy our superior customer support. We clearly understand that excellent CX is our business.

capterra review

Are you delivering the digital experience your students expect?

Open your campus’ digital front door and welcome students everywhere — no matter the channel.

digital experience

With our AI platform, in just 2 weeks from now you will:

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Reach

students who would never pick up the phone – night owls, international students & weekend academics included

Answer

Answer

conversations across channels without losing the thread
like being in more than one place at a time

Triple

Triple

volume of support your agents can handle
with zero increase in human resources

The proof in the numbers
even if math isn’t your major

3.11

Minutes average resolution time with chatbots.

4.47

Average CSATs from chatbot interaction

110

Hours of conversation being automated every week

30 min no obligation call