Our Customizable Solution Fits Your Needs — Now and Later
WHERE SHOULD I START USING IT?
Pre-built solutions get you started, quickly automating answers across any department and all channels. Focus on the needs of students and faculties with our AI-powered solutions that combine 10 years of experience maximizing digital communications!
Stop answering the same questions again and again – let our higher education chatbots answer for you
WANT TO BOOST STUDENT INTERACTION?
The good news?
It’s easy to give them maximum assistance exactly how they like it with live chat for higher education.
It costs less than a ⅓ of your limited phone-based solutions.
And best of all?
It’s hard at work — 24/7 — doing more with higher education chatbots.
Higher education chatbots answer FAQs and process common requests giving support staff time to handle more complex or sensitive queries.
Chatbots gather student information and pass off the who, what, where, when, and why to an agent. With all the relevant info in front of them, agents quickly resolve queries.
Bots can handle an unlimited amount of chats simultaneously. They also deliver responses more quickly than humans.
Focus on the problem at hand without having to search across channels. See the complete student history while interacting in real time. Conversations that start on one channel can be finished on another without losing the thread.
Prioritize and effectively track different student groups based on profiles you create within your Comm100 platform.
“Our students are mostly 17, 18 or 19 years old, and they naturally find live chat very easy to use.
It’s also very quick for them – they can hop on a chat, ask us a question, and have their answer in a minute – all from their mobile device”
— Derek Gaucher, Coordinator of IT Solutions, Dawson College
Top value features included in your
ready to roll solutions
Meet all security and compliance requirements. Comm100 has data centers located in Canada, the US, and Europe, and audited compliance to the broadest range of certifications.
Lock it up tight:
Students can speak their native tongue with real-time automatic translation in Comm100 Live Chat. Agents can also respond in their native language, removing barriers to excellent support for all.
Establish a comfortable rapport beyond dry information sharing.
Customize your live chat’s looks, feels, and functions depending on who a student is, their relationship with you, and where they are on your site.
Add that virtual cherry on top with personal touches to your genuine and helpful support.
Welcoming students across departments.
Students don’t care about faculty titles or administrative silos. They want answers. Give students access to all departments with one platform without burdening your support staff.
Create canned messages for greetings, FAQs, and sign-offs. Easily access them through simple keyboard shortcuts.
Agent Assist draws on your existing knowledge resources to suggest answers to agents in real time.
Set SLAs for response and resolution times so no conversation falls through the cracks.
Automate repetitive workflows using pre-built trigger actions.
Every conversation is assigned, and discussions about similar topics can be merged.
Integrate third party tools you’re using into our unified console.
IS THAT ALL THERE IS TO IT?
A seamless, digital support experience
IRL: With our higher education customer service software, a live chat transcript from 3 weeks ago is easily accessible to the agent providing email support to that same student today.
Intelligent, conversational assistance
IRL: The more you use our chatbot, the better a chatbot it comes. Machine learning gets bots to learn and train on questions they couldn’t resolve. Within a short time they can handle an exceptional 90% of queries.
IRL: Our Uptime Guarantee means higher education live chat is always available — even during scheduled maintenance or unexpected downtimes. You won’t lose data or experience service interruptions, thanks to our proprietary MaximumOn™ technology.
Streamlined data transfer
IRL: Click, connect and integrate our platform with your key systems, social accounts and on your website. Yes, it’s as simple as that.
IRL: You see exactly what’s working and what’s not. Get a clear picture of what’s happening in every department — from the volume of inquiries to the most common issues and down to the details on resolution times and agents’ efficacy.
PLUS! Enjoy our superior customer support. We clearly understand that excellent CX is our business.
Are you delivering the digital experience your students expect?
Open your campus’ digital front door and welcome students everywhere — no matter the channel.
students who would never pick up the phone – night owls, international students & weekend academics included
conversations across channels without losing the thread
like being in more than one place at a time
volume of support your agents can handle
with zero increase in human resources
The proof in the numbers
even if math isn’t your major
Minutes average resolution time with chatbots.
Average CSATs from chatbot interaction
Hours of conversation being automated every week
30 min no obligation call