It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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1,200+
International operators
375m+
Visitors engaged
868m+
Interactions delivered
Come meet us at #T24 on July 2-3, 2025
ExCel London
Supercharging
Gaming Operators
Empowering
Platform Providers
Scaling
BPO Providers
Drive player loyalty and lifetime value with 24/7 VIP-level support experiences.
Comm100's live chat platform integrates directly with your platform, with AI Agents serving as the first line of support for routine player queries around deposits, withdrawals, and account questions.
Complex scenarios and high-value players are seamlessly escalated to your live agents with complete player context and gaming-specific response suggestions.
Increase player handle and extend session times with proactive messaging, targeted bonus campaigns, and personalized promotions delivered through Live Chat, Telegram, WhatsApp, and Email.
Handle multiple player conversations simultaneously across (Live Chat, Telegram, WhatsApp, Email, and more from a single unified interface designed for gaming operations.
AI Copilot provides live agents with instant, contextual response suggestions and responsible gaming compliance prompts, reducing training time while ensuring brand consistent player interactions.
Access a unified 360° player profile with pre-built integrations, all from one system.
Automate routine requests like account verification and bonus activation with no-code workflows, freeing agents to focus on VIP player retention.
Accelerate new hire training with AI Copilot as a virtual mentor, providing real-time guidance that equips new agents with institutional knowledge on day one.
Automate responses for chats, emails, and messages, and provide agents with quick access to game rules, bonus terms, and compliance FAQs to serve players accurately and minimize errors.
Mitigate the impact of agent turnover by preserving critical game knowledge, ensuring ongoing adherence to responsible gaming regulations, and safeguarding sensitive player data.
Target and retain your highest-value players with personalized bonus campaigns and exclusive promotions delivered across SMS, Email, WhatsApp, Telegram, Live Chat, and more based on deposit history and gameplay patterns.
Prioritize VIPs by routing their inquiries to your best agents or their assigned VIP hosts. Unlike generic VIP communications that live outside trackable channels, Comm100 consolidates all conversations into your CRM, turning every interaction into actionable tickets that drive retention.
Manage player inquiries from Telegram and WhatsApp through one unified platform, allowing multiple agents to collaborate on high-handle player accounts for faster resolution of deposits, withdrawals, and bonus requests.
Deliver 24/7 player support with AI Agents handling routine questions about account balances, game rules, and promotion eligibility while maintaining continuous player engagement.
Give managers visibility into interactions, while automatically categorizing and routing tickets using Ticketing.
Tailor Tailor SLAs based on player tier and issue type, using real-time reporting to identify training gaps and potential breaches before they impact your VIPs.
Leverage AI Insights to detect frustrated or disengaged high-value players showing churn indicators and use sentiment analysis to always keep a pulse on communications.
Track agent performance, response times, and resolution rates across all channels with comprehensive analytics dashboards that provide actionable insights.
“The Comm100 team is incredibly positive and always helpful. They consistently assist with any queries that arise and provide reliable support. The product itself is outstanding, packed with a wide range of features that meet our needs and enhance our operations. It’s truly a pleasure working with Comm100, and we’re proud to call them our business partners.”
– Liam Adams , Head of Operations
Broaden your service portfolio to deliver more value to online gaming operators.
Scale your platform business with Comm100's co-selling program, that integrates seamlessly with your bonus engine and unlock new revenue streams.
Drive operator loyalty and retention with our white-label AI support suite, unifying support operations and enabling you to provide tailored bonuses and offers to players.
Offer comprehensive in-app player support to your operator clients without building support infrastructure from scratch, sharply accelerating your time-to-market and reducing development costs.
Influence our roadmap to ensure our platform evolves with your client operators' needs and market demands.
Prioritize player protection and maintain regulatory compliance with Comm100.
Our secure data centers in Canada and US ensure the highest security standards, including SOC2, ISO, GDPR, and PCI DSS.
Reduce player friction and virtually eliminate service interruptions with our high-uptime, fault-tolerant hosting solutions, offering flexible on-premises or cloud deployments to meet your client's specific regulatory and operational requirements.
“The Comm100 platform is one of the most comprehensive iGaming platforms we’ve ever worked with—and we’ve worked with quite a few. It is dynamic, user-friendly, and offers outstanding features at a very competitive price. We’ve recommended this platform to many of our clients, and the feedback has been consistently positive, with high levels of satisfaction every time.”
– Regis Souza, Head of Sales
Reduce operational strain and deliver superior experiences at scale.
Get the most out of your agents and lower operational costs as you scale.
With Super Agent, agents save time by eliminating the need for screen-hopping or multiple logins when managing several accounts.
Leverage AI Copilot to help agents handle multiple live chats with ease, delivering brand- and channel- specific contextual suggestions.
Engage and deflect common inquiries with our advanced AI Agent and automate time-consuming requests with our no-code workflow builder or natural language, freeing your team to focus on higher-value activities.
Foster VIP player loyalty and enhance engagement by implementing brand-specific SLAs across all channels
Proactively monitor SLA compliance, receive alerts for potential breaches and take immediate action to prevent player disruptions and minimize regulatory exposure.
Leverage AI Insights into player sentiment, responsible gaming indicators (including distressed language, financial stress mentions, and chat behavior patterns), and churn risk factors to optimize operational efficiency and enhance player experience.
Upgrade your player experience
Comm100’s player engagement platform delivers instant, personalized 24/7 support, creating a seamless player experience across multiple channels, including live chat, email, Telegram, and WhatsApp.
The Comm100 AI Agent handles up to 80% of common player inquiries, providing human-like interactions. For complex issues or instances of negative player sentiment, the AI seamlessly escalates to a live agent.
Live agents are equipped with AI Copilot, which provides brand- and channel-specific suggestions, ensuring consistent and accurate responses. When further investigation or follow-up is required, agents can create tickets, allowing for efficient team collaboration and proactive player communication, keeping them informed and satisfied.
To drive player engagement and loyalty, Comm100 enables operators to deliver targeted bonuses and promotions across players’ preferred communication channels.
iGaming operators see a significant ROI with Comm100’s player engagement platform. Targeted bonus campaigns and proactive messaging result in a notable increase in player spending, driving both acquisition and retention.
AI Agent handles a significant portion of common player inquiries, up to 80%, allowing agents to focus on player acquisition and retention, leading to substantial operational overhead reductions. AI-powered live chat and AI Copilot also improve first-contact resolution rates, directly impacting player satisfaction and reducing player churn.
This ROI is amplified by the strategic use of AI Insights. By leveraging AI-driven analysis of player sentiment, responsible gaming indicators, and churn risk factors, it maximizes player value and minimizes operational costs.
By leveraging our Co-selling program, partners can introduce new service offerings and boost revenue by up to 25%. Our white-label solution reduces development costs by 30% by eliminating the need for building support tools from scratch.
With seamless integration and comprehensive API documentation, time-to-market is accelerated by 40%, allowing providers to capitalize on opportunities faster. Additionally, our high-uptime hosting solutions reduce service interruptions by 50%, enhancing player satisfaction and retention.
Comm100’s platform is designed to optimize the performance of fractional teams. By streamlining workflows and automating tasks, it significantly enhances efficiency and reduces operational costs.
For example, the Super Agent feature consolidates multiple brand access points, reducing agent strain. Brand-specific suggestions offered by Comm100 AI Copilot ensure accuracy and compliance with brand voice guidelines.
Our AI Copilot, serving as virtual mentor, reduces training time and enables new hires to quickly become productive. Furthermore, the AI Agent and AI-powered Live Chat increase resolution rates within the same session.
By proactively monitoring brand-specific SLAs and alerting teams of potential breaches, Comm100 helps maintain compliance rates, mitigating legal risks and ensuring consistent service delivery. These integrated features empower BPO teams to deliver exceptional service and reduce costs.