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SMB Customer Service Software

Better conversations for a better bottom line

Give your agents the tools they need to keep your customers happy

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TRUSTED BY LEADING INSTITUTIONS AROUND THE WORLD

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Every comms channel you need under one roof

Choose which channels you want to offer your customers and easily add as you grow.

Live Chat

Live Chat

Real-time text, voice, video, file sharing, and screen sharing all within one tool. Deliver the fast, convenient, and personalized support that today’s customers expect and engage with more customers.
Chatbots & Automation

Chatbots & Automation

Harness the power of Generative AI and natural language processing (NLP) to automate over 80% of queries and deliver 24/7 support. And with a code-free UI, no diploma in computer engineering is needed!
Ticketing & Messaging

Ticketing & Messaging

Manage all your customer inquiries from email, social media & SMS on one easy-to-use system with all the tools and features you need to never miss a message again.
Knowledge Base

Knowledge Base

Easily build and maintain unlimited knowledge bases for fast self-service support that doesn’t take up agent time, while also giving your agents the right answers to share with customers.

Enterprise-level technology at a SMB price point

Scale your business with automation

Scale your business with automation

  • Automate up to 80% of queries to free up agent time
  • Deliver 24/7 support to increase engagement and lead gen
  • Increase team capacity with the latest in Generative AI.
Improve team & individual efficiency

Improve team & individual efficiency

  • Answer every query from one platform for streamlined support
  • Respond faster with real-time live chat and automation
  • Access detailed analytics to optimize team and individual performances.
Improve customer satisfaction

Improve customer satisfaction

  • Be available on the channels your customers use every day
  • Reduce wait times with a blend of agent support and automation
  • Deliver personalized interactions with data insights.

Customer Reviews

customer reviews

“The training from Comm100 was first-class. It was extremely thorough, straightforward and streamlined. It was obvious they knew what they were doing, and we couldn’t have asked for more… I know that whenever I have a question, I can drop them an email and get an immediate response. Although we aren’t their biggest customer… we have always been treated as if we were an important customer to them.”

– Sue Rolland, General Manager, Deakin University’s Student Association

“Our experience with Comm100 has been fantastic, from sales to training and everything in between. Everyone is always so responsive and happy to help us, no matter the problem, no matter the time. I’m really looking forward to working with them far into the future and continuing to improve our member experience.”

 

Matthieu Hebert – Matthieu Hebert, Project Manager, Motor City Community Credit Union

“We really want our agents to be dealing with sales and product enquiries that they can convert, rather than spending their time answering basic support questions. With Comm100 Chatbot, we can do this by funneling our low-value queries to the bot, giving our agents more time to focus on our higher-value queries that are more likely to lead to sales.”

 

Matt Denton – Matt Denton, Head of eCommerce, HSS Hire

“After realizing that we had outgrown the capabilities of our previous chat solution — no Salesforce integration and missing functionality that kept us from being able to scale up as we grow – we looked around and switched to Comm100. A year later, we are still discovering features that we didn’t even know we needed.”

 

Mike McKinnon – Mike McKinnon, Senior Director of Global Marketing Operations, LogRhythm

And there’s more…

Plug-in and go

Point. Click. Click. Click. It’s that quick! Comm100 Live Chat has an intuitive UI and flexible system that makes it easy to set up and quick to master. We’ll have you set up and ready to go in days, not weeks or months.

Lower operational costs

Teams using Comm100 scale their service capacity while reducing cost per engagement. Yes, you read that right! We’ll help you do more with less alongside more capabilities and tools.

First-class support

We’re rated 4.6/5 for customer service and we like to think it shows! Get 24/7 live chat customer service, plus phone support, SMS and WhatsApp during business hours. No question is a stupid question!

Looking for even more features & capabilities?

Award-winning Software

Winner EdTech Breakthrough Awards 2024
Award CRM Excellence 2024
fastest-growing-software-products-2023 award
Featured Customer Award-2023
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agent experience award
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See how SMBs are building stronger and better customer connections with Comm100