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SMS Customer Service Turn texting into trust

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SMS is the most popular digital communication channel, so why aren’t you using it to engage with your customers? Comm100’s SMS customer service platform is an easy to use, integrated solution that will make adding SMS to your roster of support channels as easy as texting your BFFs.

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Serve more customers

With approximately 5 billion mobile phone users worldwide, making SMS customer service a priority is a no-brainer. Phones travel with your customers virtually 24/7, so you can answer their questions wherever and whenever they want.

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Personalized and convenient

From appointment confirmations to delivery notifications to customer support, the opportunities for SMS are endless. Phone queue getting long? Offer your customers SMS customer service as a quick and effective alternative to have a one-on-one conversation.

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Text from your Desktop

SMS customer service shouldn’t mean being glued to your mobile device and getting texter’s thumb. Once you’re up and running, Comm100’s SMS customer service platform lets you send and receive texts using the same agent console you use to manage your other digital conversations.

Sort, filter, label, and prioritize

Create and assign cases, prioritize urgent conversations, and add extra notes to SMS customer service messages to improve collaboration and hasten response times.

Sort, filter, label, and prioritize
Unified agent console

Unified agent console

You don’t want your agents to have to use their phones to respond to customers. Comm100 adds SMS alongside your existing social, email, and live chat conversations so agents don’t have to switch apps, and managers can monitor the full customer service picture.

Insightful reporting

Comm100’s SMS customer service software includes robust reporting that paints a clear picture of customer engagement and agent performance. Need to crunch the numbers offline? Easily share all the report data with business intelligence tools through our API.

Comprehensive ticketing reporting

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