The Smart Knowledge Base That Works for Everyone

Centralize. Organize. Deliver.

Power self-service to visitors, empower agents with instant, accurate answers, and fuel your AI tools—all from one trusted content hub.

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California Department of Corrections and Rehabilitation

Deliver Seamless Self-Service to Visitors

Enable Self-Service, Anytime

Visitors can find what they need instantly, without waiting for an agent. Your public knowledge base keeps support available 24/7.

Instant Answers, Right in Chat

Visitors can search your knowledge base directly in the chat window before starting a conversation, helping them find answers independently.

When an article is shared during a conversation, visitors can view it alongside the chat without switching screens.

Personalized and Secure Access

Customize visibility by audience type (customers, employees, or partners), so every user only sees what's relevant. Manage multiple knowledge bases from one centralized platform.

Equip Agents with Trusted Knowledge

Access a Single Source of Truth

Eliminate scattered files and outdated resources. Agents access one centralized source of reliable knowledge when they need it.

Reduce Training Time

New agents onboard faster with easy access to well-organized knowledge, minimizing the need for shadowing or repetitive training.

Accelerate Search Time

Your support team can instantly search for and access help articles right within their workspace. No switching between apps or tabs is needed.

Enable AI-Powered Support with Ease

Optimized for AI

Your knowledge base can be used to train and power your AI Agent and AI Copilot, delivering fast, accurate responses and contextual suggestions based on your content.

Your data is never used to train external models—only your own AI.

Effortless Article Management

Create and update content with ease using our intuitive, no-code editor. Track changes with built-in version control and collaborate seamlessly—no technical expertise required.

Your Brand, Your Way

Tailor your knowledge base to reflect your brand with custom CSS, pre-built layouts, and a branded domain. Organize content with smart categories and enhance discoverability with intelligent search.

Unrivaled Security & Privacy

We meet the highest standards for security and privacy compliance —including SOC2, ISO, GDPR, PCI DSS, and more—to keep your knowledge base secure and your data fully protected.

“I love Comm100’s Knowledge Base. It is so thorough and has really helped me to try out new features and settings that have improved our agent and customer experiences.”

– Katie Miller
Team Lead, Outbound & Electronic Relations, Veridian Credit Union

Enable self-service, boost efficiency, and fuel AI with a smart, centralized knowledge base.

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