AI Quality Assurance

Auto-Score and Scale Support Quality Assurance

AI QA keeps a constant pulse on customer service quality so you can coach faster, measure fairly, and constantly improve customer satisfaction.

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California Department of Corrections and Rehabilitation

Boost customer satisfaction by ensuring accurate, empathetic responses

Speed up support coaching with one-click handoffs from QA findings

Cover every customer interaction instead of sampling just a few

Reduce service costs by automating manual and resource-heavy QA tasks

Consistent Support QA at Scale

Easily Expand Your Review Scope and Enforce Consistent Standards

Score Every Interaction

AI reviews every chat — not just a sample — against your knowledge base and guidelines

Explain Results Clearly

Get clear reasons for every score and build confidence in the process

Stay Objective, Be Consistent

AI eliminates reviewer bias and ensures greater scoring fairness

AI-Powered Agent Coaching

Coaching Support Agents for Better Performance Has Never Been This Easy

One-Click Coaching

Turn every QA result into an instant coaching opportunity with a single click

Provide Structured Feedback

Add comments and tags, and assign follow-ups to whoever needs to know

Keep It Transparent

Give your agents access to coaching records and feedback (read-only)

“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”

– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global

Explore the Comm100 AI Family

AI Agent

Your Digital Support Teammate

That automates up to 80% of inquiries and helps you deliver superior customer service.

AI Copilot

Your Digital Companion

That offers smart suggestions, spots writing mistakes and guides engaging conversations.

AI Insights

Your Digital Analyst

That analyzes customer sentiments, tracks chat resolution and uncovers key business insights.

AI Knowledge

Your Digital Knowledge Curator

That audits your content, uncovers gaps and drafts fixes so your knowledge base stays accurate, complete and easy to use.

AI Onboarding

Your Digital Training Coach

That creates chat simulations and quizzes, instantly grades answers and gives feedback so new agents ramp up faster and more confidently.

Improve service quality, coach faster, and ensure fair, consistent QA with AI-driven assurance.

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