It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
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It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Find and Fix Knowledge Gaps Fast
AI Knowledge automates the grind of auditing articles and triaging chats so you can close gaps faster and keep your support resources accurate and complete.
Eliminate unanswered questions in your knowledge base and chats
Improve deflection & CSAT by keeping articles current, clear, and easy for your human and AI agents to use
Reduce update time & effort with instant, actionable, AI-assisted recommendations and article drafts
Control your audit scope to better fit your publishing calendar—not the other way around
Comm100 AI Knowledge works with Comm100 Knowledge Base, Confluence, and ServiceNow Knowledge Management solutions
AI-Driven Knowledge Base Review
You control the scope and time required by choosing the KBs and categories to review
AI flags typos & inaccuracies and identifies style deviations
AI identifies missing steps, edge cases, and outdated references. AI can even draft articles for your approval
Review findings and progress in the Analysis Dashboard
Automated Feedback Analysis
AI analyzes unanswered customer questions and thumbs‑down ratings to uncover weak spots
AI generates precise revisions or drafts entirely new articles based on actual conversations
Exclude resolved issues from future scans, focusing on the new and unresolved
“With the AI chatbot, the Comm100 team openly shares insights into how the system operates and the tools behind it. This transparency empowers us to delve deeper, enhancing our understanding and ability to make the most of these solutions.”
– Austin Zimmerman, Sr. Customer Service Technical Admin, CDS Global
AI Agent
Your Digital Support Teammate
That automates up to 80% of inquiries and helps you deliver superior customer service.
AI Copilot
Your Digital Companion
That offers smart suggestions, spots writing mistakes and guides engaging conversations.
AI Insights
Your Digital Analyst
That analyzes customer sentiments, tracks chat resolution and uncovers key business insights.
AI QA
Your Digital Quality Coach
That auto‑scores all interactions, surfaces coaching insights and removes bias to improve service quality at scale.
AI Onboarding
Your Digital Training Coach
That creates chat simulations and quizzes, instantly grades answers and gives feedback so new agents ramp up faster and more confidently.
Close gaps and keep your knowledge base accurate with AI‑driven audits.