Do you offer customer service via WhatsApp Business?

Do you sometimes forget to reply to messages or miss some entirely?

Do you have more than one person responsible for answering messages on WhatsApp Business?
If the answer to any of these questions is yes, then you need Comm100 for WhatsApp Business.

WhatsApp

A better way to manage your WhatsApp Business customer support

  • Increase your productivity and efficiency by managing every WhatsApp Business conversation through Comm100
  • Collaborate internally with multiple team members to get the right answer
  • Respond in real time, or when ready
  • Never miss a message!
WhatsApp Integration

How it works

  • Easily connect your WhatsApp Business account to Comm100
  • Your customers don’t need to install anything
  • Every message comes in either as a new ticket or attached to an existing open ticket from the same sender
  • Merge or separate tickets to keep conversations organized by topic
  • Assign responsibility for new tickets so your team knows who’s working on what
  • Share images, files, and links for more complete customer service.
WhatsApp

Take full control of every conversation

  • Team members can easily view tickets assigned to them, and claim unassigned tickets
  • Use Status to determine next steps: New, Pending Internal, Pending External, On Hold, Resolved
  • Organize messages according to Priority level to help manage workload: Urgent, High, Normal, Low.
Comm100 All Channels

Manage your text messages alongside all other digital channels

  • Access your business’s live chat, email, Facebook, WeChat, and mobile messaging (SMS) in one central system
  • Tickets can start on one channel and be moved to another.
Home_Security

Iron-clad security and high availability

  • ISO 27001 and SOC Type II certified
  • GDPR and CCPA compliant
  • MaximumOn™ technology ensures Comm100 has maximum uptime.

Improve your WhatsApp Business customer support with Comm100 Free. Get started today!

Unlimited users
Unlimited chats & conversations
Free forever