With a simplified interface and rich content support, your team can build and maintain knowledge bases with minimal effort and maximum effectiveness. You’ll wish every tool you used was this easy!
The Comm100 Knowledge Base software easily supports multiple deployments off a single platform so you can build and maintain a range of self-service resources for as many audiences as you need – external and internal.
Imagine your customers being able to access your self-service knowledge base right inside the chat window. Now open your eyes. You’re there! And it works in the agent console too!
Knowledge base software isn’t only for customer support – your employees, partners, and other stakeholders can also benefit with information at their fingertips!
Get in and get out. That’s the key to successful online knowledge base software. Comm100 Knowledge Base management is built on this core principle, for you and your visitors.
Comm100 Knowledge Base integrates seamlessly with our live chat solution for a perfectly balanced support experience that offers the best of self-service and agent-based assistance.
“I love Comm100’s Knowledge Base. It is so thorough and has really helped me to try out new features and settings that have improved our agent and customer experiences.”
– Katie Miller
Team Lead, Outbound & Electronic Relations, Veridian Credit Union
Read this guide to learn the best practices in the planning, structuring and creation of knowledge bases, based on our experience in helping our customers set up and optimize their knowledge bases.
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