Comm100 Live Chat - Screen Shots

Pre-chat Window

Visitors may be required to fill in a pre-chat form before they start chatting with the operators. Operators can customize the window title, greeting message and visible/required fields of the pre-chat window.

Chat Window

Visitors chat with the online operators in the chat window. Operators can customize the chat window title, branding image (logo), and the color of certain items on the chat window.

Offline Message Window

Visitors can leave a message in the offline message window when no operator is available. Operators can customize the window title, greeting message and visible/required fields of the offline message window.

Rating Window

Visitors can rate operators' performance and leave comments after chatting. Operators can customize the greeting message, rating scale, etc. of the rating Window.

Website Integration

You need to copy the HTML code of your live chat web site integration plan and paste the code onto your web page to initiate Comm100 Live Chat.

Website Integration Plan Customization

Edit Website Integration Plan - General Setting You can select the default language of your visitor side windows and the chat button type according to your needs. Edit Website Integration Plan - Detailed Settings You can customize the window styles and chat processes for your website visitors by setting up website integration plans. Edit Website Integration Plan - Language You can customize the interface texts and system messages of the visitor side windows. Edit Website Integration Plan - Advanced You can make some advanced settings, including hiding offline chat button, routing chat requests to a specified operator, sending transcripts/offline message to email, etc.

Visitor Monitor

You can view the info of your visitors and chat with the visitors in the Visitor Monitor window.

Transcripts

You can check the contact details and history of your website visitors through the transcripts.

Report

Visit & Chat Metrics You can check visitors' visits, chats and conversion rate at the Visit & Chat Metrics page.

Settings

Chat Settings You can customize rules that define your Comm100 Live Chat. Auto Invitations You can set up rules to pre-define who should be invited to chat with you and when to invite them. Departments You can create multiple departments to group your operators according to your responsibilities. Auto Accept Chat Request You can enable Auto accept visitors' chat request and need to set the maximum number of concurrent chats that each operator can take.

Ban List

You can ban visitors by Visitor Id, IP or IP Range. Banned visitors are not displayed in the Visitor Monitor window, and cannot initiate chat requests or leave offline messages.

Comm100 Apps Integration

Comm100 Live Chat can run independently or work together with other Comm100 modules.

Operator Permission Setting

You can define the permissions of each operator, including Accept All Chats, View Navigations, Manage Website Integration, Manage Ban List, View Reports, etc.

Operator Group Permission Setting

You can create multiple operator groups and grant specific permissions to each operator group according to your needs, including Accept All Chats, View Navigations, Manage Website Integration, Manage Ban List, View Reports, etc.

iPhone Client

Comm100 Live Chat iPhone Client enables you to run Comm100 Live Chat Visitor Monitor on your iPhone, iPad and iPod Touch.

Android Client

Comm100 Live Chat Android Client enables you to run Comm100 Live Chat Visitor Monitor on your Android phone.

Blackberry Client

Comm100 Live Chat BlackBerry Client enables you to run Comm100 Live Chat Visitor Monitor on your BlackBerry phones.

Windows Mobile Client

Comm100 Live Chat Windows Mobile Pocket PC Client enables you to run Comm100 Live Chat Visitor Monitor on your Windows Mobile phones.

Java Based Mobile Client

Comm100 Live Chat Java Based Mobile Client enables you to run Comm100 Live Chat Visitor Monitor on your Java based mobile phones, such as Nokia, Motorola, Samsung, Sony Ericsson, etc.