Much of the success of your business is determined by how well you connect to your healthcare consumers – but are you reaching them when they want, wherever they are? In today’s mobile- and digital-first market, the extent and reach of consumer engagement varies greatly among healthcare organizations. One thing is for certain: if you’re only communicating by phone or email, you’re falling short of customer expectations.
Join us and our population health management solution partner ZeOmega as we explore why and how healthcare organizations are embracing live chat, and how AI can take consumer engagement to the next level.
During this session you’ll learn:
- How to eliminate communication friction with healthcare consumers
- How live chat supports and enhances your population health management strategy
- How live chat and AI make your agents more productive and more effective
- How to build a business plan for the transition to digital in 2020
As Vice President of Product Planning and Innovation, Matt is responsible for developing market-driven product offerings consistent with the company’s long-term strategic vision. He defines product strategy, oversees roadmap development, and leads product launches to ensure the success of ZeOmega’s diverse clients. Matt frequently represents ZeOmega as a thought leader with clients, at conferences, and in industry forums and webinars.
Matt joined ZeOmega in 2013 as Vice President of Product Management for ACO and Value-based Health. Prior to joining ZeOmega, he held a variety of leadership roles in sales and technology in healthcare IT.
Matt received his Bachelor of Science in Management Information Systems from Eastern University in St. Davids, PA.
Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation.
He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management. Having held roles with companies including IBM, General Motors, and Comm100, Jeff knows how to connect solutions to buyers.