70%
Of chats routed to AI Agent
68%
Of AI Agent chats resolved without a human
16 sec
Average chat wait time
Always-On Support. Human Care When It Matters.
Automate repetitive questions and give staff more time for complex or sensitive conversations where empathy, judgment, and specialized knowledge matter most
Route conversations to the right representative, department, nurse, or specialist based on intent, topic, and service rules
Manage live chat, email, SMS, web messages, and tickets from one connected console so teams can move between channels without losing context
Use AI Insights to reveal emerging issues and friction points and gather evidence for coaching, content updates, workflow changes, and service improvement
Patients, stakeholders, and caregivers expect fast answers. Comm100 combines AI-powered automation with flexible human-led capabilities for all modern support channels, in a secure and cost-effective solution.
“Our experience setting up Comm100 Live Chat was fantastic, and it was no different implementing our chatbot. The team at Comm100 have been great since the beginning – they respond incredibly quickly to us when we have any questions and have given us a lot of guidance on setting up our chatbot for success. Of vendors we’ve worked with, their support really is up there at the top.”
– Denny Michaud, Customer Relations Manager, Canadian Blood Services
The Complete Support Platform for Healthcare Providers
Fast, convenient, and HIPAA-compliant access to the support your patients need, with less effort from your team.
Live Chat
Connect patients in real time through text, voice, or video. Help them navigate services, ask appointment-related questions, understand preparation requirements, and complete administrative tasks without waiting on the phone.
AI Agent
Provide answers to common questions about services, locations, hours, coverage, appointment preparation, and other routine needs 24/7. Escalate sensitive or complex inquiries to your staff when needed.
Ticketing & Messaging
Offer patient support via email, SMS, social media, and other channels, all centrally managed in one system. Route requests to the appropriate department, manage follow-ups, and give staff the information and resources they need to respond efficiently.
Knowledge Base
A Comm100 Knowledge Base adds a self-service layer to patient support – perfect for those who want to find answers themselves. It also powers your AI Agent and Copilot so every channel benefits from an approved, standardized response foundation.
Trust, Security & HIPAA Compliance Are Standard
Comm100 exceeds healthcare security & privacy requirements to keep your and your patients’ data secure. With our HIPAA customer service software, you can deliver leading patient engagement with complete confidence. Take a look for yourself.
The Comm100 AI Flywheel:
A Support Loop That’s Always Learning and Improving
Explore the Comm100 AI Suite that provides timely answers, helps staff work more effectively, and turns every interaction into evidence for ongoing service improvement.
Healthcare Support That’s Easier to Access, and Easier to Deliver
Frequently Asked Questions
How does Comm100 help healthcare organizations deliver faster support?
Comm100 combines AI Agent, live chat, ticketing and messaging, knowledge, routing, and agent-assist tools in one connected platform. AI can answer routine administrative questions immediately, while shared context and intelligent routing help staff resolve complex needs faster.
Is Comm100 HIPAA compliant?
Comm100 provides a HIPAA-compliant framework across Live Chat, AI Agent, Ticketing & Messaging, and Knowledge Base. Healthcare organizations should review the current HIPAA documentation, security controls, deployment model, and Business Associate Agreement process with their privacy, security, and legal teams.
Can Comm100 AI Agent answer healthcare questions?
AI Agent can handle approved administrative and service workflows such as appointments, insurance or coverage questions, locations, hours, and common account needs. Clinical, sensitive, uncertain, or out-of-scope requests should be transferred to an authorized human according to your rules.
What happens when a patient needs a human?
Comm100 can route a conversation to the appropriate team or specialist and carry the conversation history forward. This gives the receiving staff member context and reduces the need for the patient or member to repeat information.
Which communication channels can teams manage with Comm100?
You can manage support on live chat, email, messaging & SMS, and social media in a unified workspace, with knowledge base self-service and optional moves to audio or video for conversations that benefit from richer communication.
Can Comm100 connect with our existing customer data systems?
Comm100 offers integrations and APIs that can connect conversations and workflows with other data systems. Integration availability, data scope, security requirements, and implementation effort are verified for each system and use case.
How does Comm100 improve accessibility?
Comm100 supports automatic translation, real-time text, audio and video, self-service knowledge, and 24/7 automation. Your organization remains responsible for configuring each experience to meet its accessibility standards, staffing model, and service commitments.
Resources to Get You and Your Team Ahead
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
