It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
It’s live! Access exclusive 2025 live chat benchmarks & see how your team stacks up.
Get the data
Webinar Recording
Live chat isn’t a new channel anymore, but many companies are still applying the same KPIs and processes to it as the phone.
Using insights from Comm100’s Live Chat Benchmark Report covering more than 40 million live chat interactions, learn what needs to change and how the best companies are using chat to provide an exceptional customer service experience as a competitive advantage, with examples and insights from CCW Digital’s Brian Cantor and Michael Dejager as well as Comm100’s Kaye Chapman.
Watch the recording to learn about:
Kaye Chapman
Kaye Chapman is the Content & Client Training Manager at Comm100. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions.
Brian Cantor
Brian Cantor is the principal analyst and director for CCW Digital, the global online community and research hub for customer contact professionals. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives for CCW Digital’s series of reports.
Michael Dejager
Michael DeJager is a Principal Analyst and Divisional Director with the Customer Management Practice. His research and events primarily focus on the service design sector, which include the Service Design Week and Design Thinking annual programs.
White Paper
What Makes a Top-Tier Customer Service Platform in 2025? 5 Key Features to Look for
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