Solution Sheet
Comm100 for Higher Education
Student experience – Unlocked
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Comm100 is the only all-in-one communication platform that improves student engagement and operational efficiency with the perfect human-bot balance. Blend the personability of human support with the productivity of bots to optimize every interaction, on every channel, at scale.
With a specialized solution for every department, Comm100 is the one-stop shop for schools looking to improve every stage of the student lifecycle.
Every channel – One platform
Comm100 Omnichannel is a complete communication platform that combines every channel and tool into one agent console. This connectivity empowers schools to deliver efficient, accurate, and personalized support to every student.
Live Chat
Improve efficiency while delivering a personal touch with real-time messaging, supported by audio & video chat, file sharing, screen sharing & auto-translation.
Chatbots
Automate over 80%+ of queries with NLP and Generative AI chatbots. Deliver 24/7, dynamic & accurate support to increase support capacity and improve student experience.
Queue Management
Streamline the queueing experience by analyzing and managing the flow of requests. This reduces wait times and improves service efficiency.
Booking
Integrated within live chat, hosted on a page, or sent via an invitational link, this is the essential automated booking system for efficient meetings.
Ticketing & Messaging
Efficiently manage all your requests from email, social media, and SMS from one easy-to-use platform so no student slips through the cracks.
Agent Assist
Cut the time your agents spend looking for answers and information with AI support that suggests real-time responses.
“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”
– Victoria Anderson
Manager, Admission Operations, Queen’s University
Serve more students – for less
Automate up to 80% of queries to significantly increase your team’s capacity – without increasing headcount. That’s how we ensure ROI.
Improve student satisfaction
Deliver the support today’s students expect – fast, convenient, and personalized – on the channels they use. All with one piece of software.
Elevate engagement
Improve the quality of every interaction to support your school’s goals – from boosting admission to reducing drop-out, and everything in between.
A specialized solution for every department
Admissions
Better engagement. Greater yield
Student Services
Elevated experience. Higher retention
Advising & Counseling
Greater capacity. Same resources
Financial Aid
Accessible support. Greater engagement
IT
Simplified comms. Superior support
Comms & Marketing
Enhanced engagement. Improved enrolment
Continuing Education
Increase access. Increase enrolment
Registrar
More collaboration. More student success
Student Housing
Improve availability. Improve occupancy rates
Service & Implementation
If you’re concerned that this solution is hard to implement, then think again. Every package provides complete onboarding and training services to get you up and running in weeks, not months. And we don’t stop there – once you’re set up, our team is available 24/7 to help you continually refine and improve your team’s performance. This is how we ensure you get full ROI.
What you get – Unpacked
Platform
- Pre-built integrations: Includes Salesforce, Dynamics 365, Zendesk, Zapier, Google Analytics
- Security & privacy: SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, PIPEDA, GDPR, TX-RAMP
- Flexible deployment: Cloud and on-premise
- Reporting: Customizable, real-time and easily exported for granular insight
Live chat
- Multiple integrated features: Audio & video chat, screen-sharing, real-time auto translation, and file sharing
- Pre-and post-chat surveys: Qualify & segment before chatting, gather feedback after
- Multiple campaigns: Configure several unique chat deployments within one system
- Chat allocation rules: Control how chats are distributed to agents and departments
Chatbot
- NLP and Generative AI: Combine both technologies for accurate, personalized, and scalable engagement
- One bot, multiple channels: Deploy over live chat, SMS, Facebook, Twitter and WhatsApp for Business
- Flexible APIs and webhooks: Integrate key systems for greater capabilities and personalization
- Flow builder: Intuitive, drag-and-drop bot building
Ticketing & Messaging
- Every digital channel in one agent console: Email, SMS, and social media, including Facebook, Instagram, WhatsApp Business, X, WeChat, Line, & Telegram
- Complete tracking: Full history of customer’s interactions and chat history across channels with notes, tags, and filters
- Advanced routing rules: Automatically direct tickets to specific agents and departments
- Automation features: Increase team efficiency and streamline workflows
Queue Management
- Pre-queue customized fields: Includes name, phone number, reason for visit
- Agent resource allocation: Real-time data to support staff allocation
- SMS notification: Customized, automatic texts to inform visitors of waiting status and estimated time
- Reports: Queue-related data including total customers summoned, no-shows, served, removed, wait time, serve time.
Booking
- Multiple deployment: Integrate within live chat, host on a dedicated page, or send via an invitational link
- Customization: Includes booking page, form fields, service preferences, working hours, notifications, languages, agent availability
- Calendar view: Allow visitors to see up-to-do availability with privacy
- Reporting: Store and track meetings within the agent console
All Inclusive Bot Plan
Comm100’s All Inclusive Bot Plan is the complete chatbot & automation package for Advising & Counseling. It’s everything you need for chatbot success from just one vendor.
- Generative Answers & Custom Answers Chatbots
- Unlimited intents and answers
- Complete bot setup, training and configuration
- Monthly bot maintenance
- Dedicated CSM with quarterly business & product roadmap reviews
- Dedicated AI Architect for bot building, maintenance, and support
- Access to product release beta programs
To schedule a demo of Comm100’s Higher Education solutions, tailored to your department, visit www.comm100.com/requestdemo or contact sales@comm100.com.