Solution Sheet

Comm100 for Higher Education

Student experience – Unlocked

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Comm100 is the only all-in-one communication platform that improves student engagement and operational efficiency with the perfect human-bot balance. Blend the personability of human support with the productivity of bots to optimize every interaction, on every channel, at scale.

With a specialized solution for every department, Comm100 is the one-stop shop for schools looking to improve every stage of the student lifecycle.

Every channel – One platform

Comm100 Omnichannel is a complete communication platform that combines every channel and tool into one agent console. This connectivity empowers schools to deliver efficient, accurate, and personalized support to every student.

Live Chat

Improve efficiency while delivering a personal touch with real-time messaging, supported by audio & video chat, file sharing, screen sharing & auto-translation.

Chatbots

Automate over 80%+ of queries with NLP and Generative AI chatbots. Deliver 24/7, dynamic & accurate support to increase support capacity and improve student experience.

Queue Management

Streamline the queueing experience by analyzing and managing the flow of requests. This reduces wait times and improves service efficiency.

Booking

Integrated within live chat, hosted on a page, or sent via an invitational link, this is the essential automated booking system for efficient meetings.

Ticketing & Messaging

Efficiently manage all your requests from email, social media, and SMS from one easy-to-use platform so no student slips through the cracks.

Agent Assist

Cut the time your agents spend looking for answers and information with AI support that suggests real-time responses.

“With Comm100 Live Chat combined with Comm100 Chatbot, we can now deliver fast, efficient, 24/7 support that helps us engage with more prospective students and provide better support.”

– Victoria Anderson

Manager, Admission Operations, Queen’s University

Serve more students – for less

Automate up to 80% of queries to significantly increase your team’s capacity – without increasing headcount. That’s how we ensure ROI.

Improve student satisfaction

Deliver the support today’s students expect – fast, convenient, and personalized – on the channels they use. All with one piece of software.

Elevate engagement

Improve the quality of every interaction to support your school’s goals – from boosting admission to reducing drop-out, and everything in between.

A specialized solution for every department

Admissions

Better engagement. Greater yield

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Student Services

Elevated experience. Higher retention

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Advising & Counseling

Greater capacity. Same resources

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Financial Aid

Accessible support. Greater engagement

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IT

Simplified comms. Superior support

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Comms & Marketing

Enhanced engagement. Improved enrolment

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Continuing Education

Increase access. Increase enrolment

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Registrar

More collaboration. More student success

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Student Housing

Improve availability. Improve occupancy rates

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Service & Implementation

If you’re concerned that this solution is hard to implement, then think again. Every package provides complete onboarding and training services to get you up and running in weeks, not months. And we don’t stop there – once you’re set up, our team is available 24/7 to help you continually refine and improve your team’s performance. This is how we ensure you get full ROI.

What you get – Unpacked

Platform

Pre-built integrations: Includes Salesforce, Dynamics 365, Zendesk, Zapier, Google Analytics
Security & privacy: SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, PIPEDA, GDPR, TX-RAMP
Flexible deployment: Cloud and on-premise
Reporting: Customizable, real-time and easily exported for granular insight

Live chat

Multiple integrated features: Audio & video chat, screen-sharing, real-time auto translation, and file sharing
Pre-and post-chat surveys: Qualify & segment before chatting, gather feedback after
Multiple campaigns: Configure several unique chat deployments within one system
Chat allocation rules: Control how chats are distributed to agents and departments

Read the full Live Chat Product Sheet for more information

Chatbot

NLP and Generative AI: Combine both technologies for accurate, personalized, and scalable engagement
One bot, multiple channels: Deploy over live chat, SMS, Facebook, Twitter and WhatsApp for Business
Flexible APIs and webhooks: Integrate key systems for greater capabilities and personalization
Flow builder: Intuitive, drag-and-drop bot building

Read the full Chatbot Product Sheet for more information

Ticketing & Messaging

Every digital channel in one agent console: Email, SMS, and social media, including Facebook, Instagram, WhatsApp Business, X, WeChat, Line, & Telegram
Complete tracking: Full history of customer’s interactions and chat history across channels with notes, tags, and filters
Advanced routing rules: Automatically direct tickets to specific agents and departments
Automation features: Increase team efficiency and streamline workflows

Queue Management

Pre-queue customized fields: Includes name, phone number, reason for visit
Agent resource allocation: Real-time data to support staff allocation
SMS notification: Customized, automatic texts to inform visitors of waiting status and estimated time
Reports: Queue-related data including total customers summoned, no-shows, served, removed, wait time, serve time.

Read the full Queue Management Product Sheet for more information

Booking

Multiple deployment: Integrate within live chat, host on a dedicated page, or send via an invitational link
Customization: Includes booking page, form fields, service preferences, working hours, notifications, languages, agent availability
Calendar view: Allow visitors to see up-to-do availability with privacy
Reporting: Store and track meetings within the agent console

All Inclusive Bot Plan

Comm100’s All Inclusive Bot Plan is the complete chatbot & automation package for Advising & Counseling. It’s everything you need for chatbot success from just one vendor.

Generative Answers & Custom Answers Chatbots
Unlimited intents and answers
Complete bot setup, training and configuration
Monthly bot maintenance
Dedicated CSM with quarterly business & product roadmap reviews
Dedicated AI Architect for bot building, maintenance, and support
Access to product release beta programs

To schedule a demo of Comm100’s Higher Education solutions, tailored to your department, visit www.comm100.com/requestdemo or contact sales@comm100.com.

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