Solution Sheet
Comm100 for Gaming
Transform player engagement with 24/7 personalized support
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Delivering personalized, 24/7 engagement at scale is the pinnacle of player support – and you can do all this and more with Comm100. Comm100’s AI-powered omnichannel communication platform is built to help Gaming organizations boost acquisition, engagement, and retention.
By balancing human-bot engagement, Gaming can gain player trust and loyalty, while improving efficiency and availability with the latest bots and automation software. Combine this with the highest standards in security, personalization capabilities, and 10+years of experience, and you have found the complete Gaming player engagement solution.
Complete player lifecycle management
Comm100 Omnichannel is a complete communication platform that combines every channel and tool into one agent console. This connectivity empowers Gaming organizations to deliver efficient, helpful, and personalized support so every player is treated like a VIP.
Live Chat
Improve efficiency while delivering a personal touch with real-time messaging, supported by audio & video chat, file sharing, screen sharing & auto-translation.
Chatbots
Automate over 80%+ of queries with NLP and Generative AI chatbots. Deliver 24/7, dynamic & accurate support to increase support capacity and improve player experience.
Queue Management
Streamline the queueing experience by analyzing and managing the flow of requests. This reduces wait times and improves service efficiency.
Outreach
Engage in two-way conversational outbound messaging on SMS, WhatsApp, and email to boost engagement and build relationships.
Ticketing & Messaging
Efficiently manage all your requests from email, social media, and SMS from one easy-to-use platform so no player slips through the cracks.
Agent Assist
Cut the time your agents spend looking for answers and information with AI support that suggests real-time responses.
Boost conversion with 24/7 support
Deliver immediate, round-the-clock problem resolution with live chat & chatbots so more players sign up, and existing players spend more.
Increase retention with enhanced engagement
Gain player loyalty by delivering helpful and convenient support across their preferred channels. Achieve this and see your player lifetime value rocket.
Personalize comms for the VIP treatment
Automatically identify your high-spending players when they come online to deliver personalized messaging and route them to your best agents.
“The Comm100 platform is remarkably stable. We’ve been using Comm100 since 2018 and in all this time, we’ve never experienced any noticeable issues or interruptions to our service. I don’t think you can claim that of any other live chat provider out there!”
– Burak Dogu, Marketing Manager, Ultrabet
In-depth analytics
Easily export and analyze player data from Comm100’s Reporting suite to learn player preferences, understand behaviors, and deliver tailored promotions.
Complete security & privacy
Comm100 ’s platform provides the highest standards in security and privacy built for gaming to ensure your and your players’ data is secure.
Deployment
Comm100 offers self-hosted deployment and the ability to change support domains to enable multiple layers of privacy and have complete data control.
Service & Implementation
If you’re concerned that this solution is hard to implement, then think again. Every package provides complete onboarding and training services to get you up and running in weeks, not months. And we don’t stop there – once you’re set up, our team is available 24/7 to help you continually refine and improve your team’s performance. This is how we ensure you get full ROI.
What you get – Unpacked
Platform
- Pre-built integrations: Includes Salesforce, Dynamics 365, Zendesk, Zapier, Google Analytics
- Security & privacy: SOC 2 Type II, ISO 27001, PCI DSS, HIPAA, PIPEDA, GDPR, TX-RAMP
- Flexible deployment: Cloud and on-premise
- Reporting: Customizable, real-time and easily exported for granular insight
Live chat
- Multiple integrated features: Audio & video chat, screen-sharing, real-time auto translation, and file sharing
- Pre-and post-chat surveys: Qualify & segment before chatting, gather feedback after
- Multiple campaigns: Configure several unique chat deployments within one system
- Chat allocation rules: Control how chats are distributed to agents and departments
Chatbot
- NLP and Generative AI: Combine both technologies for accurate, personalized, and scalable engagement
- One bot, multiple channels: Deploy over live chat, SMS, Facebook, Twitter and WhatsApp for Business
- Flexible APIs and webhooks: Integrate key systems for greater capabilities and personalization
- Flow builder: Intuitive, drag-and-drop bot building
Ticketing & Messaging
- Every digital channel in one agent console: Email, SMS, and social media, including Facebook, Instagram, WhatsApp Business, X, WeChat, Line, & Telegram
- Complete tracking: Full history of customer’s interactions and chat history across channels with notes, tags, and filters
- Advanced routing rules: Automatically direct tickets to specific agents and departments
- Automation features: Increase team efficiency and streamline workflows
Queue Management
- Pre-queue customized fields: Includes name, phone number, reason for visit
- Agent resource allocation: Real-time data to support staff allocation
- SMS notification: Customized, automatic texts to inform visitors of waiting status and estimated time
- Reports: Queue-related data including total users summoned, no-shows, served, removed, wait time, serve time.
Read the full Queue Management Product Sheet for more information
Outreach
- Two-way messaging: On email, WhatsApp and SMS for conversational communication
- Automated, bulk messaging: Scale your outbound messaging for efficient engagement
- Contact management: Create, import, and store contacts. Track performance and results.
- Personalized messaging: Tailored outbound messaging to targeted groups of customers based on data within your Contact Management
All Inclusive Bot Plan
Comm100’s All Inclusive Bot Plan is the complete chatbot & automation package for Gaming. It’s everything you need for chatbot success from just one vendor.
- Generative Answers & Custom Answers Chatbots
- Unlimited intents and answers
- Complete bot setup, training and configuration
- Monthly bot maintenance
- Dedicated CSM with quarterly business & product roadmap reviews
- Dedicated AI Architect for bot building, maintenance, and support
- Access to product release beta programs
To schedule a demo of Comm100’s Gaming solution, visit www.comm100.com/requestdemo or contact sales@comm100.com.