It’s live! Access exclusive 2026 AI live chat benchmarks & see how your team stacks up.

Unlock the insights

Higher Education Cheat Sheet

The 4 Challenges Facing Higher Ed IT & How to Overcome Them

Download the slides
The 4 Challenges Facing IT & How to Overcome them Hero banner

There are four key challenges that are almost universally affecting university and college IT departments today:

  • Growing digital infrastructure
  • High support volumes
  • Data security
  • Staffing

In this guide, we explore these 4 challenges and provide practical solutions to tackle each of them so IT departments can provide the support and security expected of them from students and faculty.

Download the slides

Share This

More Resources for You

McMaster Health Sciences featured img

Customer Story

McMaster Health Sciences Graduate Program Improves Resolution Times by 75% with Comm100 AI Live Chat

Read the full story
Higher Ed CIO Checklist – Achieving Human-Bot Harmony resoure featured image

Infographic

Higher Ed CIO Checklist – Achieving Human-Bot Harmony

Get the guide
The CIO's Handbook: Navigating Human-Bot Collaboration in Higher Education Featured Image

eBook

The CIO’s Handbook: Navigating Human-Bot Collaboration in Higher Ed

Get the guide
The Admissions Handbook: Enhancing the Enrollment Funnel with Human-Bot Collaboration Feature Image

Guide

The Admissions Handbook: Enhancing the Enrollment Funnel with Human-Bot Collaboration

Get the guide
Using AI to Streamline Caseloads for Student Advisors – A Full Guide featured imge

eBook

Using AI to Streamline Caseloads for Student Advisors

Download now
Supporting International Students in an Uncertain Policy Environment featured imge

eBook

Supporting International Students in an Uncertain Policy Environment

Download now

Experience the power of people-first, AI-powered customer service.
Get started today!

Contact Sales
Free Trial