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Spot Harm in Conversations Earlier. Intervene Effectively. Prove It.
Close the harm detection gap in your player support conversations. Guide every intervention and demonstrate compliance.
Risk scoring on data alone doesn’t cover the full story. Determining harm in live chat, AI Agent, and ticketing & messaging conversations helps you spot risk earlier and respond consistently and effectively. Comm100 Responsible Gambling AI brings conversational harm detection, guided interventions, quality assurance, and a defensible audit trail to your support channels.
Designed to support your safer-gambling obligations across regulated markets, including teams working under UKGC, AGCO / iGaming Ontario, MGA, and EGBA-aligned standards.
Detect MOH in real time
Spot recognized markers of harm the moment they surface in a player conversation.
Intervene consistently
Guide proportionate interventions across every agent, brand, and market you run.
Integrate, don’t replace
Sync with your homegrown and commercial RG platforms via APIs and out-of-the-box integrations.
Prove compliance
Capture a detailed, timestamped audit trail for every detection and intervention.
The communication layer isn’t marginal — it’s where player protection happens.
EGBA member operators recorded 15.9 million customer-service interactions and sent 100 million safer-gambling messages to players in 2024. Yet 55.2% of operators still cite limited integration with RG systems as their single biggest challenge.
Your policies, RG specialists, and detection algorithms are already in place — but too often they work in silos, act too late, or miss critical signals. The communication layer is your only direct line to players, making it one of the most critical places to detect markers of harm and act on them.
Comm100 Responsible Gambling AI turns every live chat, AI Agent chat, ticket, and message into a monitored, guided, and reviewable player-protection touchpoint — without forcing you to replace or modify the specialized systems you already run.
AI detects risk signals as the conversation unfolds and alerts your agent in the moment. Predefined markers like unusual spend, high frequency of play, escalating frequency, and late-night play ship ready to use, alongside custom markers you adopt or define for your own safer-gambling strategy.
Turn detection into action. Trigger notifications, emails, welfare checks, chat transfers, and manager escalations automatically when a marker fires — on conditions you control, so the right person is alerted at the right moment.
Markers, history, and interventions follow the player across live chat, AI Agent, and ticketing & messaging — giving your agents, compliance teams, and RG specialists one shared view instead of fragmented, channel-by-channel records.
Give your agents in-the-moment guidance: suggested, empathetic responses matched to the player’s tone, the right safer-gambling tools to offer, and a prompt to escalate when a marker signals stronger risk. It supports human judgment — it doesn’t replace it.
Review interactions against your RG guidelines at scale. AI QA scans conversations for adherence, surfaces missed escalation opportunities and turns frontline conversations into coaching material and a feedback loop for your safer-gambling strategy.
See total markers detected, unique at-risk players, your team’s compliance score, and total notifications at a glance — with quick actions to add a new marker or drill into a case.
Reconstruct any case on demand: what was detected, when, by whom, and what happened next. High-risk chats are logged for compliance, with retention configurable to meet your jurisdictional record-keeping requirements.
Push and sync signals with specialist platforms such as Crucial Compliance, and enrich markers with payment and risk data through standardized fields. Strengthen your existing control environment — don’t replace it.
Start fast with a predefined library of markers, then tailor it to your jurisdictions and player base — all in one unified, connected system.
Standardized guidelines tell your agents what to do and what to avoid for each marker: acknowledge neutrally, offer deposit and spend limits, time-outs and self-exclusion, and share the right help resources.
Reinforce playbook adherence with training built from your own successful interventions, so consistency improves and compounds across every agent, brand, and shift.
See how AI-powered Responsible Gambling can protect your players and your license.
Predefined markers ship with the product and can be extended with custom markers tailored to your safer-gambling strategy.
Marker of Harm | What It Detects | Example Player Signal |
Unusual spend |
Depositing, spending, or losing more than usual, or chasing losses with bigger deposits.
| “I keep topping up because I want to win it back.” |
High frequency of play |
Gambling very often, for long stretches, or returning repeatedly in a short period.
| “I’ve been on here all day.” |
Increase in frequency |
A recent escalation in how often the player gambles, versus their usual pattern.
| “I used to only play on weekends, now I’m on every day.” |
Late-night play |
Overnight or early-morning play, especially where it suggests sleep disruption or chasing losses.
| “I’ve been betting since 2 AM.” |
SOC 2 Type II
ISO 27001
PCI DSS
GDPR
PIPEDA
Catch at-risk behavior before harm escalates, inside the live conversation.
Reduce variation between your agents, brands, and jurisdictions.
Show what was detected, when, by whom, and what happened next.
Replace disconnected tools with one shared view of player risk.
It’s a suite of Comm100 AI solutions that brings player-protection capabilities — markers of harm, live-monitoring actions, quality assurance, training, reporting, and integrations — directly into the player communication layer your support teams already use.
AI monitors your live chat, AI Agent chat, and tickets & messages for risk signals such as unusual spend, high or escalating frequency of play, and late-night play. Detection runs on native, predefined markers plus any custom markers you configure, and alerts agents in real time.
No. It’s designed to enrich your existing control environment, not to replace it. Comm100 brings communication-derived signals and intervention records into specialist platforms such as Crucial Compliance through a standardized integration layer.
Live chat and AI Agent conversations today, with ticketing, messaging, and social channels on the roadmap, so markers, history, and interventions stay connected across the player journey.
Every detection and intervention is logged with timestamps, agent actions, and outcomes, so any case can be reconstructed on demand. RG Reporting consolidates this into case-level and cohort-level views for audits, boards, and licensing reviews.
Yes. Comm100 provides enterprise-grade security and is SOC 2, ISO 27001, PCI DSS, GDPR, and PIPEDA aligned, with configurable data retention for long-term record-keeping obligations.
Responsible Gambling is available as a dedicated product within the Comm100 AI platform, with premium integrations available as add-ons. Contact sales for pricing tailored to your agent count and market footprint.
Six AI solutions that automate, assist, and elevate every stage of support
Real-time player engagement with agent and AI support
Unify email, social, SMS, and messaging in one console
Surface markers, sentiment, and trends across conversations
Review adherence to RG guidelines at scale
Embed RG playbooks where agents work
Expand your knowledge and improve your team’s performance with our in-depth guides, best practices, and tools.
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The Untapped Power of Customer Support in Responsible Gambling Compliance
Protect Your Players. Prove Your Compliance. Build Player Trust.
Bring responsible gambling into every conversation with Comm100.