The Comm100 Voice Bot is an AI-powered virtual assistant that communicates with customers via speech through digital voice and telephony channels. The Comm100 Voice Bot makes it easier to update, manage and automate the voice channels supporting your customer service workflow while providing 24/7, engaging support that your customers will love – anytime, anywhere.
Voice Bot can handle simultaneous conversations, so customers receive immediate support. Say goodbye to long wait times, frustrated customers on hold and high drop off rates, and say hello to high first contact resolution and high customer satisfaction!
Your customers expect support on their terms, not yours. This means 24/7 support when they want it, not just during your business hours. Voice Bot makes this possible by allowing you to offer cost-effective round-the-clock support, so every customer receives the best service when they need it.
The majority of customer service queries are simple and repetitive in nature – but they’re also time-consuming. Voice Bot can handle all these FAQs, so agents have less queries to field, allowing you to either reduce headcount, or give your agents more time to spend on other important tasks.
Voice Bot offers flexible telephony integration options for organizations using SIP protocols, as well as those without existing infrastructures. Whether you are a global enterprise or a growing start-up, you’ll be able to start receiving calls in no time with our advanced Voice over IP solution.
Voice Bot is powered by the latest machine learning (ML)-based AI and Natural Language Processing (NLP). With this intelligence and built-in dialog management, Voice Bot can easily be configured to understand and respond to hundreds of topics, match those to an intent and be easily trained to understand more topics and questions. The bot makes sense of spoken intents and gives a contextual response with a voice of its own.
Better than a traditional Interactive Voice Response (IVR) system, the Comm100 Voice Bot is easily updated and expanded, learns from experience and improves the customer experience as customers can directly say their requests rather than pressing a number to represent their intents.
With an intuitive drag-and-drop flow builder equipped with built-in dialog management and Natural Language Understanding (NLU) features, Voice Bot provides an engaging voice experience with a wide array of customization options. Combine Voice Bot’s conversation flows with your internal system and your bot can even recognize customers based on previous interaction data and customer history.
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