Get the latest live chat benchmark data broken down by team size & industry

Read more

Comm100’s dashboards and reports not only help you understand what’s going on with your digital conversations today – they reveal what you should think about to ensure success tomorrow.

Book Demo
Comm100 Live Chat Analytics

Live chat reporting

Track your chat volume, service quality, and team performance with our robust reporting suite. Quickly understand chat traffic patterns, track visitor ratings over time and measure conversions to prove ROI from live chat

Popular live chat reports include:

  • Chat Source and Chat Volume Report
  • Queue Length and Wait times
  • Visitor Segmentation
  • Rating Report
  • Efficiency Report
  • Conversions Report

Ticketing & Messaging reporting

Track ticket resolution and team performance and service quality, ensuring that you’re meeting – or exceeding – customer expectations. Keep tabs on ticket volume, resolution history, service level agreement breaches, and more.

Popular Ticketing & Messaging reports include:

  • Real-time Report
  • Volume Report
  • Channel Report
  • Efficiency Report
  • SLA
Comm100 AI Chatbot provides comprehensive reports

AI chatbot reporting

Our powerful AI chatbot reporting suite enables you to measure the accuracy, effectiveness, and ROI of your Comm100 AI chatbot. Detailed reports covering chat volume, confidence scoring, bot-agent collaboration, and visitor feedback help you monitor and improve your chatbot over time.

Popular AI chatbot reports include:

  • Resolved & Unresolved Bot Chats & Conversations Report
  • High Confidence Answers Report
  • Rating Report
  • Usage Report

Global features reporting

Our Global feature report allows you to monitor the time your agents are available to answer customer queries in real-time or within a defined time range. It also enables you to understand the canned message utilization and helps you effectively manage your canned message library accordingly.

Global features reports include:

  • Availability Report
  • Canned Message Report
custom report

Custom report

Comm100 Custom Report allows you to create your own reports using the dimensions and metrics of your choice and decide how they should be displayed. Give you more flexibility in setting data filters, applying visualizations, and analyzing objects and activities.

Custom Report includes:

  • Real-time Customizable Report (Report)
  • Multiple Data Visualization (Visualization)
  • All Data Availability on the Report (Report)

The analytics that Comm100 offers are unmatched compared to other vendors. Other vendors didn’t get as deeply into real-time analytics and historical data. As an overall package, Comm100 provides everything that our company needs.

Jason Lee, Marketing Technologist, Phenomenex

Get started today

Join thousands of happy Comm100 customers

Start Free TrialBook Demo