Track your chat volume, service quality, and team performance with our robust reporting suite. Quickly understand chat traffic patterns, track visitor ratings over time and measure conversions to prove ROI from live chat
Popular live chat reports include:
Track ticket resolution and team performance and service quality, ensuring that you’re meeting – or exceeding – customer expectations. Keep tabs on ticket volume, resolution history, service level agreement breaches, and more.
Popular Ticketing & Messaging reports include:
Our powerful AI chatbot reporting suite enables you to measure the accuracy, effectiveness, and ROI of your Comm100 AI chatbot. Detailed reports covering chat volume, confidence scoring, bot-agent collaboration, and visitor feedback help you monitor and improve your chatbot over time.
Popular AI chatbot reports include:
Our Global feature report allows you to monitor the time your agents are available to answer customer queries in real-time or within a defined time range. It also enables you to understand the canned message utilization and helps you effectively manage your canned message library accordingly.
Global features reports include:
Comm100 Custom Report allows you to create your own reports using the dimensions and metrics of your choice and decide how they should be displayed. Give you more flexibility in setting data filters, applying visualizations, and analyzing objects and activities.
Custom Report includes:
The analytics that Comm100 offers are unmatched compared to other vendors. Other vendors didn’t get as deeply into real-time analytics and historical data. As an overall package, Comm100 provides everything that our company needs.
Jason Lee, Marketing Technologist, Phenomenex