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Chatbot cost calculator

Discover the true cost of a chatbot with our chatbot calculator

Are you looking to adopt a chatbot but are unsure what it will cost? Whether you’re looking to cut support costs, increase capacity, or improve the customer experience, Comm100’s AI Chatbot is your solution – all at a price that will make your finance team smile.

Chatbot pricing can be unclear and overly-complicated. Fill in your team’s details into this free chatbot cost calculator to learn the cost of a chatbot for your organization. You can also easily download your results in a presentation-ready report that outlines the chatbot price.. Discover the true chatbot cost and start your automation journey today!

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Inputs

Start by entering some details about your current contact center team, your current annual chat volume, and its anticipated growth. Use the sliders or enter the desired value in the boxes below.


About your team


Your chats

This indicates the predicted increase in live chat inquiries. As more visitors discover chat and increasingly use it to connect with you, they less they'll use email and phone support.

While chatbot costs are variable (based on chat volume), human agent costs are fixed. This is why you will notice a decline in ROI at certain growth levels. When your human team hits capacity you need to hire another agent, but you may not use all the new capacity right away, leaving you room for chat volume growth and declining average per-chat costs until you reach capacity again (picture a staircase-shaped graph). With a chatbot, your costs increase in a straight line.

Results

Once you’ve entered your data on the left, your impact and ROI results will be shown below.


Your team's annual chat capacity:
Live Chat Agent Icon
Before
XXXX
chats
Live Chat Agent Icon Live Chatbot Icon
After
XXXX
chats

To meet this new demand, you will need:
Live Chat Agent Icon
XXXX
New agents,
for a total of XX
or
Live Chat Bot Icon
XXXX
Comm100 Chatbot with unlimited capacity

Your total estimated costs are:
Labor costs
Live Chat system costs
Chatbot system costs
$
$
Anticipated cost with current team plus XX new agents
$XXXXX
or
$
$
$
Anticipated cost with current team plus 1 new Comm100 Chatbot
$XXXXX

Adding an AI-powered chatbot as a customer engagement channel will generate a savings of

$ per year


ROI Icon
ROI in year one
%
ROI Calendar Icon
Payback period
days