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CCW Disruptive Technology Report: Live Chat

CCW Disruptive Technology Report: Live Chat

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Introduction

In this day and age, organizations “get” the value of live chat. But of the companies engaging with customers over live chat today, only 35% of them are using chatbot, and only 20% of them report seamlessness between other customer communication channels.

In this report, Customer Contact Week (CCW) Digital offers insight into how live chat can be disrupted to maximize impact by using modern tools, technology, and best practices.

Read this Live Chat Disruptive Technology Review and learn:

  • Exclusive data on the current state of chat channels
  • Four common misconceptions about live chat
  • Five live chat benefits your business is missing out on
  • Six strategies to disrupt your live chat and unlock its true potential
  • How to address the biggest concern companies have with supporting customers in digital channels