Your customers increasingly expect you to be available – and responsive – on their terms. That includes Twitter, Facebook, Instagram, WhatsApp, and other social platforms. Comm100’s social media customer service software puts you in touch when and where you need it.Talk to Us
Social media management tools weren’t built for customer service – but Comm100 is. Up your social media support game quickly and easily with our robust platform that plugs directly into Twitter, Facebook, WhatsApp for Business, WeChat, and more.
With Comm100’s social customer service software, gone are the days of your organization’s social media team responding to support tweets and messages (gasp!), or copy-and-pasting queries into an email and forwarding to your customer service team. Now you can handle those directly, right from the Comm100 agent console.
As you would expect from Comm100, our social media reporting helps you understand every key metric about this essential digital conversation channel. From source to volume to performance, you can keep a watchful eye and make better decisions for the future.
Simply set up your Twitter, Facebook, WhatsApp Business, WeChat, LINE, and Telegram accounts in the Comm100 console and access every social message all in one place, without the need to login to each account every time. This is the social media customer service software you’ve been looking for.
Easily respond to tweets, direct messages, posts, and Facebook Messenger threads directly from the agent console – say good-bye to native apps and hello to your favorite social media customer service software.
Unlike native social apps, Comm100’s customer service software lets your agents manage their inbound streams their way, with custom views, tags, and filters so they can prioritize their work.
Some inquiries require more investigation before they can be resolved. With Comm100’s social media management tools, you can easily convert social media-sourced inquiries into support tickets, get the help you need from within your organization, and close the loop later. All the while, keeping accurate and shared notes along the way.
Comm100′ social customer service software includes robust reporting that paints a clear picture of your social media support traffic and performance metrics. Need to crunch the numbers offline? Easily share all the report data with business intelligence tools through our API.