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Data Security and Reliability

Your live chat data security and reliability has always been our top priority. We fully understand that service security and reliability is critical to your business.

We are also doing our best to protect your live chat account from being abused. You can go to the account security page to learn the details.

Chat Routing - pin

Trusted by Security Sensitive Customers

Comm100 Live Chat is used by a large number of financial institutions and government agencies who demand the highest security standard. Comm100 has passed their rigorous security process reviews and penetration tests and is proud to serve them.

Trusted by Security Sensitive Customers

PCI Compliant Secure Form

The PCI compliant secure form allows you to request sensitive data such as credit card number from visitors through the chat window. No such data will be stored in our database and agents can only access the data during the chat session. Once the chat session ends, both agents and visitors cannot get the data. The form is designed as per PCI DSS compliance rules. If your business is PCI DSS compliant and you use our Secure Form to collect credit card holder data during the chats, you will stay compliant without additional audits or expenses.

pci form - comm100

Credit Card Masking

When the option is enabled, Comm100 Live Chat will mask the credit card number sent directly through the chat window from visitors to protect their data privacy. In such case, credit card number can be submitted through the PCI form to ensure security when necessary.

credit card masking - comm100

MaximumOn™ is Comm100’s patent-pending technology which provides data center level redundancy to ensure 100% uptime for your live chat. If the service goes down in one location, a redundant server in the backup location will automatically take over seamlessly. Your live chat remains intact. Learn more

MaximumOn™ - 100% Live Chat Uptime

Secure Data Center

We choose world-class data centers to host our server farm. Our data centers have state-of-the-art security measures and are compliant with standards of SSAE 16, CSAE 3416, and ISAE 3402.

Secure Data Center

Rigorous Backup Strategy

We execute rigorous backup and disaster recovery plans. Your data is backed up to different servers to keep your data safe from natural disasters or any possible data loss events. We also encrypt and back up your data to another data center which is 1000+ miles away to further ensure your business continuity.

Rigorous Backup Strategy

TLS Encryption

All network communications in Comm100 Live Chat are TLS encrypted.

SSL Encryption

Transparent Privacy Policy

Comm100 does not share, sell, rent, or trade our customer information with third parties. Our Privacy Policy is certified by TRUSTe, a leading global Data Privacy Management (DPM) company.

Transparent Privacy Policy

24/7 Service Monitoring

Our dedicated Service Maintenance team monitors and manages the Comm100 Live Chat service 24/7. Any potential risk will be noticed, analyzed and acted on immediately.

24/7 Service Monitoring

24/7 Customer Service

Chat buttons on the Comm100 website are online 24/7. Assistance from Comm100’s customer service team is just a click away!

24/7 Customer Service

[White Paper] Comm100 Live Chat Security Features and Practices

In this security white paper, we present a detailed and comprehensive report on Comm100’s security processes and standards; through this we hope not only to prove our commitment to protecting your data, but also how we keep our application safe from cyber threats.

Read the Paper Now

Schedule a Free Consultation

Want to learn more about how this feature can meet your specific business needs? Schedule a 15-minute free consultation with us. One of our product specialists will call you back.