Security and Reliability

Your data security and reliability has always been our top priority. We adopt PCI compliance measures, password policy, Visitor SSO, data backup policy, world-class data center, etc. to protect your account and data from unauthorized access or attack.

Trusted by Security Sensitive Customers

Comm100 Live Chat is used by a large number of financial institutions and government agencies who demand the highest security standard. Comm100 has passed their rigorous security process reviews and penetration tests and is proud to serve them.

Trusted by Security Sensitive Customers

PCI Compliant Secure Form

The PCI compliant secure form allows you to request sensitive data such as credit card number from visitors through the chat window. No such data will be stored in our database and agents can only access the data during the chat session. Once the chat session ends, both agents and visitors cannot get the data. The form is designed as per PCI DSS compliance rules. If your business is PCI DSS compliant and you use our Secure Form to collect credit card holder data during the chats, you will stay compliant without additional audits or expenses.

pci form - comm100

Credit Card Masking

When the option is enabled, Comm100 Live Chat will mask the credit card number sent directly through the chat window from visitors to protect their data privacy. In such case, credit card number can be submitted through the PCI form to ensure security when necessary.

credit card masking - comm100

Comm100 Live Chat Visitor SSO allows you to authenticate customers before they can start a chat. This ensures that every customer participating in chat has already proven their identity. You don’t need to worry about sending sensitive information, or making changes to their accounts over chat, which is common in today’s financial industry. In addition, you can get customer account details in your chat console so that you can provide faster resolution and more personalized chat service. Learn more

Visitor SSO

LDAP Authentication

Crossing platforms and accounts is not only confusing; it’s a waste of time. With the Lightweight Directory Access Protocol (LDAP) authentication, agents can log in with a single user ID to gain access to Comm100 Live Chat and all working platforms, eliminating the need for various usernames and passwords.

LDAP Authentication

Password Policy

Password Policy is a set of password related rules designed to enhance your live chat account security. You can set rules for:

  • Password length
  • Password complexity
  • Password expiration time
  • Password change frequency
  • Login attempt times
Password Policy

IP Restriction

Add authorized IPs/IP ranges to your Comm100 Live Chat account to grant login access to specific IPs/IP ranges only.

IP Restriction

TLS Encryption

All network communication in your live chat account is TLS encrypted to ensure your account privacy and data integrity.

TLS Encryption

CAPTCHA Verification

CAPTCHA verification protects your live chat account from excessive time “guessing” the password. After a certain number of login failures, CAPTCHA verification will be required.

CAPTCHA Verification

The audit logs feature in Comm100 Live Chat allows you to track all your agents’ activities as well as all changes to your live chat system, which provides accountability to each operation on the system and protects your account from mistaken changes. Learn more

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Comm100’s MaximumOn provides data center level redundancy to ensure 100% uptime for your live chat. If the service goes down in one location, a redundant server in the backup location will automatically take over seamlessly. Your live chat remains intact. Learn more

MaximumOn - 100% Live Chat Uptime

Rigorous Backup Strategy

We execute rigorous backup and disaster recovery plans. Your data is backed up to different servers to keep your data safe from natural disasters or any possible data loss events. We also encrypt and back up your data to another data center which is 1000+ miles away to further ensure your business continuity.

Rigorous Backup Strategy

Secure Data Center

We choose world-class data centers to host our server farm. Our data centers have state-of-the-art security measures and are compliant with standards of SSAE 16, CSAE 3416, and ISAE 3402.

Secure Data Center

Transparent Privacy Policy

Comm100 does not share, sell, rent, or trade our customer information with third parties. Our Privacy Policy is certified by TRUSTe, a leading global Data Privacy Management (DPM) company.

Transparent Privacy Policy

24/7 Service Monitoring

Our dedicated Service Maintenance team monitors and manages the Comm100 Live Chat service 24/7. Any potential risk will be noticed, analyzed and acted on immediately.

24/7 Service Monitoring

24/7 Customer Service

Chat buttons on the Comm100 website are online 24/7. Assistance from Comm100’s customer service team is just a click away!

24/7 Customer Service

[White Paper] Comm100 Live Chat Security Features and Practices

In this security white paper, we present a detailed and comprehensive report on Comm100’s security processes and standards; through this we hope not only to prove our commitment to protecting your data, but also how we keep our application safe from cyber threats.

Read the Paper Now

Schedule a Free Consultation

Want to learn more about how this feature can meet your specific business needs? Schedule a 15-minute free consultation with us. One of our product specialists will call you back.