Our Customers
Real Customers. Real Results

Discover how innovative organizations across industries use Comm100’s AI-powered customer service platform to build stronger relationships, boost efficiency, and delight customers.

Explore Customer Stories

View Demo

223m

Annual Conversations

24k

Active Users

80%

AI Resolution Rate

95%

CSAT Rate

Trusted by Thousands of Organizations Across Industries

In Their Own Words

“We chose Comm100 after a lot of research and could not be happier. Their hands-on approach, passion about their software, and swift replies to any question are exactly what we were looking for. Our needs and our feedback are taken very seriously, as demonstrated through our influence on the product roadmap over the years.”

– Tom Seelbach, Technical & Admin Manager, ITSM

Red Chip Media Automates 60% of Player Inquiries with Comm100 AI

UBC Okanagan Reduces Student Wait Time by 30% with Comm100

Veridian Credit Union Cuts Agent Busywork with Comm100 AI Copilot

Featured Customer Stories

San José State UniversityAutomated 55% of chats across 33 departments

“We began with about eight departments using Comm100’s chatbot (now AI Agent) and live chat tools, and within just two years, we expanded to support around 33 departments—over a fourfold increase. Comm100’s platform and team have been instrumental in enabling this growth, seamlessly managing our increasing needs while maintaining excellent support and flexibility across departments.”

- Ravi Pisupati,

IT Project Manager, San José State University

+ Read customer story

Google FitbitGenerated $6M in net new pipeline in the first year

“Many of the tools we looked at were too focused on customer success and didn’t have the right functionality for B2B sales. Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated.”

- Joanie Gentile,

Sr. Business Operations Manager

+ Read customer story

Global Affairs CanadaChatbot (now AI Agent) handles 78% of incoming chats

“We wanted to make it easier for our whole stakeholder base to contact us. Comm100 has given us that – every individual can now choose what channel they prefer and get their query answered, quickly and accurately.”

- IT Professional, Global Affairs Canada

+ Read customer story

HSS TrainingAchieved 4.76/5 average CSAT rating

"Switching to Comm100 was a no-brainer for us. Comm100’s reporting capabilities were so much better. The UI is very clear and it’s great being able to customize our whole setup by ourselves in just a few clicks. ”

- Shane Perkins,

Commerce Manager, HSS Training

+ Read customer story

Lake Michigan Credit UnionExtended support hours to 24/7

"The process of building the chatbot (now AI Agent) was great. We’ve had a very positive relationship with Comm100 for over five years and their bot team was as helpful as ever. They supported us throughout the build and deployment and gave us a lot of advice and best practice to make sure that our chatbot is a success."

- Jasmina Duric,

Manager of E-Services and Support Department, Lake Michigan Credit Union

+ Read customer story

Powering Conversations in Every Industry

Comm100 servers customers across a variety of industries, including higher education, iGaming, government, technology, banking & finance, healthcare – and more!