ROI of Social Media Customer Service & Live Chat [Infographic]

November 20th, 2017 | Kimberly Kao | Infographics | Blog Home

Now, customers increasingly expect brands to respond to them on social – and it’s those who meet them there and succeed at doing so at scale who will be the CX winners of the future.

Our infographic shows the latest research on social media customer expectations and how to meet them – because when met there are clearly ROI rewards to be gained.

ROI of Social Media Customer Service & Live Chat [Infographic]
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Kim is the Marketing Programs Manager at Comm100. She enjoys working in tech and talking marketing strategy. Connect with her on LinkedIn.

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