ROI of Social Media Customer Service & Live Chat [Infographic]

November 20th, 2017 | Anna Cheung | Infographics | Estimated Reading Time: 1

Now, customers increasingly expect brands to respond to them on social – and it’s those who meet them there and succeed at doing so at scale who will be the CX winners of the future.

Our infographic shows the latest research on social media customer expectations and how to meet them – because when met there are clearly ROI rewards to be gained.

ROI of Social Media Customer Service & Live Chat [Infographic]
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Anna Cheung heads product marketing in Comm100. She spends most of her day in finding ways to have more people benefit from Comm100's products. In her spare time, she likes learning new things and sharing with others. Connect with Anna on LinkedIn.

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