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6 Must-see Live Chat Statistics for 2022

Optimize your CX strategy
with industry-specific live chat data

Your latest live chat statistics show that your current customer satisfaction rate is at 87%. That’s great. Or is it? Take a look at this live chat data from 17 industries to learn how you stack up against your competitors. Choose your industry to get an accurate and personalized live chat statistics report to share with your team and improve your live chat software knowledge.

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How does your live chat data stack up?

We analyzed data from over 36 million chats within our platform to bring you the most update-to-date live chat statistics to help inform your customer engagement strategy.

Below are the latest live chat data benchmarks from 2021. Input your industry to get a personalized look into how you compare to companies of a similar space.

Mobile chats
% of total chats on mobile
CSAT score
Ratings on a scale of 1-5
40.66 sec
Wait time
Average time a visitor waits to be connected to an agent
7.86 sec
Queue length
number of people waiting to be connected
68.33 sec
Response time
time it takes for agent to send first message
10 min
32 sec
Chat duration
Average conversation time

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