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6 Must-see Live Chat Statistics for 2024

Optimize your CX strategy with industry-specific live chat metrics

Your latest live chat statistics show that your current customer satisfaction rate is at 87%. That’s great. Or is it? How does it compare to your competitors?

Take a look at the latest live chat metrics from 17 industries to learn how well your team is performing. Choose your industry to get an accurate and personalized live chat statistics report to share with your team.

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The essential live chat metrics

We analyzed data from millions of chats within the Comm100 platform to bring you the most update-to-date live chat statistics to help inform your strategy.

Below are the latest live chat metrics from 2024. Input your industry to see how you stack up against your competitors and understand which live chat KPIs need improvement.

Mobile chats
% of total chats on mobile
CSAT score
Ratings on a scale of 1-5
22.5 sec
Wait time
Average time a visitor waits to be connected to an agent
Queue length
number of people waiting to be connected
46.2 sec
Response time
time it takes for agent to send first message
09 min
36 sec
Chat duration
Average conversation time

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