Your live chat team has an average wait time of only 30 seconds. That’s great. Or is it? Take a look at these higher education live chat performance metrics, segmented by team size, to learn how you stack up against your competitors and understand where your team could improve.
From analyzing thousands of data points that have passed within the Comm100 platform, here are the most up-to-date live chat performance metrics from higher education, segmented by team size so you can understand how well your team is performing.
Simply choose your team size to get a personalized look into how you compare to institutions of a similar size. Don’t forget to download your personalized report and share it with your team.