Report

Live Chat Benchmark Report 2023

Get access to exclusive live chat benchmark data to understand how well your team is performing compared to your peers by team size & by industry.

With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.

Get access to exclusive live chat benchmark data to understand how well your team is performing compared to your peers by team size & by industry.

With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.

Analyzing data from millions of live chats that passed through the Comm100 platform in 2022, this year’s report features the following benchmarks:

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Chats per agent per month

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Customer satisfaction

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Wait time

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Response time

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Chat duration

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Mobile chats

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Industry breakdown

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