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Live Chat Benchmark Report 2023

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Get access to exclusive live chat benchmark data to understand how well your team is performing compared to your peers by team size & by industry.

With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.

Get access to exclusive live chat benchmark data to understand how well your team is performing compared to your peers by team size & by industry.

With this year’s benchmark data at hand, you can learn exactly where your team is excelling and where it needs improvement.

Analyzing data from millions of live chats that passed through the Comm100 platform in 2022, this year’s report features the following benchmarks:

Chats per agent per month

Customer satisfaction

Wait time

Response time

Chat duration

Mobile chats

Industry breakdown

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