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Millennials are the group of people who were born between 1980 and 2000 and they have become increasingly popular in the customer service area.
According to a recent report conducted by Software Advice, they would rather choose live chat as the way to contact brands.
According to the report, the No.1 reason why they prefer live chat as a communication channel with brands is that live chat can dramatically decrease holding time. In other words, they want their problems solved in no time.
See the infographic below and find the details why millennials prefer live chat.