Effective communication between a live chat agent and a customer requires excellent soft skills, the ability to multi-task, and the drive to always want to go above and beyond of what is asked.
This eBook discusses 12 essential tips for communicating effectively, addressing customer issues efficiently, and representing your brand or company in a professional manner.
This eBook can help you:
- Enhance your branding image by cultivating professional live chat agents
- Make both agents and your customers happy by effective communication and quick problem solving
- Establish a highly competitive and top performing live support team