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Features | Personalization

Screen Sharing

screen sharing hero banner

Screen Sharing lets your agents and visitors share their screens in real-time during a chat. With just a single click, you can understand where your visitors are having trouble and personally guide them through the issue.

Screen Sharing lets your agents and visitors share their screens in real-time during a chat. With just a single click, you can understand where your visitors are having trouble and personally guide them through the issue.

View visitor’s screen in real-time

By viewing the visitor’s screen, agents can support visitors more effectively and quickly. This visual aid helps to streamline resolution as agents can guide the visitor and deliver a personal, 1-1 experience.

view visitors screens in real time
No plugins or downloads

No plug-ins or downloads

Comm100 Screen Sharing is a browser-based solution, meaning that no additional downloads or plugins are needed. Agents simply request to screen share in just one click, and the visitor can immediately accept or decline.

Maintain visitor privacy

Sensitive data, such as credit card or login information on visitor’s web pages is automatically masked. This helps visitors maintain privacy and ensures that you remain compliant.

Maintain visitor privacy

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