Comm100 Live Chat offers a desktop application of the agent chat console to enhance your chat experience. The desktop app has all the features of the web app, enabling you to monitor visitors in real time, chat with visitors efficiently as well as collaborate with other agents. And there is more!
Built on the Adobe Air platform, Comm100 Live Chat Desktop App supports all major operating systems including Windows, Mac and Linux.
Just like the web app, the desktop version of live chat supports sound and pop-up notifications for new visitors, chats, responses and other events. Instant notifications ensure you can respond to visitors quickly so no opportunities or requests are missed.
Log in to your live chat account automatically every time your computer starts and avoid the hassle of entering your username and password manually. Also, if your mouse and keyboard stay idle for a predefined period of time, you are automatically logged out from your live chat account.
Missing a visitor’s chat request can mean missed sales or service opportunities. Therefore, the desktop app allows your status to be set to Away automatically after being idle for a pre-defined period of time. While your status is set to Away, no incoming chats are sent to you and visitors are able to leave a message.
Comm100 Live Chat Desktop App can download and install updates automatically – with your authorization, of course — whenever there is a new version available. Installations of new updates are seamless and quick, and no uninstallation of older versions are required to keep your live chat up to date.