6 Must-see Live Chat Statistics for 2019

Optimize your CX strategy with these
industry-specific live chat data points

Your latest live chat statistics show that your current customer satisfaction rate is at 89%. That’s great. Or is it? It’s hard to know where you stand when you don’t know how you fare against other brands in your industry.

We can help. We’ve compiled live chat data from 7 different industries so you can finally see how you stack up against your competitors. Choose yours, then specify your team size to get a personalized live chat statistics report for your business. Download your report to share with colleagues, and use the included tracking worksheet to measure your performance going forward.

Live Chat Stats Team

Step 1 - Tell us a bit about your company

Live Chat Stats

Step 2 - By the numbers

Average rating
Ratings on a scale of 1 to 5
customer satisfaction
Percentage of ratings that are above 3.00/5.00
Average number of chats per month
Does not include offline messages
Mobile chats
Percentage of total number of chats
- min
- sec
Average wait time
Average time a visitor is waiting before connecting to an agent
- min
- sec
Average chat length
Average duration from when a visitor connects to wrap-up

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