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ABOUT US

Connecting you and your customers.

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Customer engagement solutions that help increase sales, improve customer satisfaction, build loyalty, and spread happiness.

It starts with genuine, personalized communication and doesn’t end until the customer is satisfied and the agent is happy.

Founded in 2009, Comm100 is dedicated to helping organizations of every size earn greater customer loyalty through better accessibility and faster, more effective service.

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I started Comm100 inspired by one simple observation: customers just want dependable answers to their questions, wherever and whenever it suits them.
That used to mean by live chat, email, and phone. Today that also means on social media and through text messaging, with more channels appearing every year. If we can help our customers stay ahead of the digital curve and deliver genuine, personalized service to their customers, then we’ll be doing meaningful work.

Kevin Gao
Security and Reliability

Security and Reliability

There’s no time for downtime. We provide 24/7 uptime with our MaximumOn technology, plus ISO 27001 and SOC 2 Type 2 certification, GDPR, CCPA, HIPAA and PCI-DSS compliance, and state-of-the-art security protocols and data encryption.

Responsiveness

Responsiveness

We are relentless when it comes to providing you with exceptional service and support when and where you need it. 24/7 live chat, multiple support channels, open and honest conversation. That’s how we roll.

Flexibility

Flexibility

It’s YOUR way or the highway. We give you a choice in how you deploy our technology (on site or in the cloud) and make sure our platform can work exactly the way your team wants it to.

Security and Reliability

Innovation

One of the first companies to offer live chat, now we are leading the charge on AI-powered omnichannel conversations with technology that’s smart enough to keep learning, keep it real and keep it human.

Global Presence

Global Presence

From North America to Asia-Pacific, we’ve got offices and teams on-hand to take your call and ready your organization for next generation conversations.

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Partner-Friendly

Online conversations are ubiquitous. Talk to us about blending our technology with or inside of yours to open lines of communication everywhere.

Award-winning Software

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We make good on our customer service promise

Comm100 Teams

Join our growing team of digital conversation enthusiasts!