Comm100 Live Chat allows you to assign specific permission options to each agent based on the agent’s role in your live chat team. This helps you manage permissions with great flexibility and fine granularity.
Set each agent’s live chat permissions individually based on your specific requirements. For example, you can allow an agent to view chat transcripts but not to delete transcripts.
Classify your live chat agents into groups based on their roles on the team and grant different permissions to each group. This saves you from repetitive permission configuration.
Live chat permissions can be set by department. For example, you can specify that agents in a certain department can only accept chat requests routed to that department and only view that department’s chat transcripts.