About Us
100% Communication, 100% Success
Comm100 is the leader in customer service and customer communication software and the #1 fastest growing company among all the companies we can find in our industry. (How fast have we grown? Click here to see.)
Over a hundred thousand companies have chosen Comm100 as their online solution for customer service and communication tools for a reason. No matter what your size or the scope of your needs, your business can do the same and experience the same powerful benefits.
Why are so many businesses choosing Comm100 for their online customer service and customer communications solutions? It's because Comm100 answers today's unique business challenges with three simple but effective concepts: powerful, integrated and hosted.
Powerful
No matter what your company's current technology base or communications system, Comm100 products can raise your processes and efficiencies to new levels. In today's fast -moving marketplaces, customers expect real-time communication and fast issue resolution. A poor customer experience can translate to lost sales and poor brand reputation faster than ever before. Comm100 products ensure that no customer communication or sales lead isn't optimized, timely and seamless.Integrated
No part of the customer service, sales cycle or customer communications solution is left out. Integrate all parts of your process, from live chat to email follow-ups to sales cycle tracking. Comm100 products include Live Chat, Ticket/Email, Forum, Knowledge Base, Help Desk and Email Marketing. All the applications can run either independently or with other applications. You can choose among the applications according to your own business needs. Not only can you integrate your technology and software systems, you can integrate efforts across sales teams, customer service teams and marketing teams with ease.
Hosted
Delivered as SaaS applications, Comm100 products are fully hosted and completely managed by Comm100. We take care of all the hardware, software, backup and maintenance work on the server side to simplify your IT infrastructure, so that you can have more time to spend on running your business.
We fully understand reliability and security of our solutions are very important to the success of your business. We are committed to providing Better Products and Better Services. That's why:
- All our solutions are well designed and tested;
- We choose world-class data center to host our server farm;
- We use high-end HP servers to run our solutions;
- We use RAID ADG to protect your data from hard disk failure;
- We execute rigorous backup and disaster recovery plan.
What can Comm100 do for you? Learn more about our various services on our website or contact us today to learn more about how Comm100 products can be your customer service, sales cycle and customer communications solution.
*Comm100 Forum has an open source edition. You can download the source code from our site and run the application on your own server.
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