One platform, many possibilities
Available in bundles or a la carte - 100+ proven features for better engagement.
SMB
Deliver better conversations for a better bottom line.
Enterprise
Create personal experiences at scale.
Human-bot Harmony
Perfect the balance of human & bot engagement to achieve exceptional customer service at scale.
Security and Privacy
SOC 2 Type II, ISO, PCI DSS, HIPAA, and more - because security is non-negotiable.
Integrations
Connect to your CX ecosystem with off-the-shelf integrations and a highly flexible API.
Analytics
Convert conversations into data, and data into insights, on every channel.
Live Chat
Connect in real-time with text, audio, video, co-browsing & more.
Bots & Automation
Customer- and agent-facing bots for scalability & efficiency.
Ticketing & Messaging
Email, social media, SMS & more - all from one platform.
Knowledge Base
Self-serve for customers, detailed help resources for agents.
Outreach
Two-way conversational messaging at scale for SMS & email.
Queue Management
Smart, streamlined queueing system with real-time updates.
Voice
Digital collaborative voice solution for inbound & outbound calls.
Booking
Appointment scheduling solution powered by automation.
Student experience. Unlocked.
Admissions
Improve engagement with responsive, 24/7, personalized support.
Advising & Counseling
Scale support to improve student experience & increase retention.
Student Services
Improve the student experience and reduce dropout.
Registrar
Grow faculty engagement and student success.
Financial Aid
Reach more students where and when they need support.
Information Technology
Increase support capacity with the most secure tech by your side.
Continuing Education
Give your students the flexible, personalized support they need.
Forget everything you know about Digital CX and come onboard as a Comm100 Partner. The Comm100 Partners Program & Platform provides a partner focused SaaS solution that allows your clients customers to communication anywhere, anyhow and anytime they wish, while providing you the ease of managing their solution.
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Best practices and innovative content to help you on your journey to digital CX excellence.
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Everything you need to know about setting up and using Comm100 and all its features.
Because your people and processes matter as much as the technology you choose.
Get exclusive access to the latest live chat data by quarter.
Handle 75% of support requests instantly
Manage high volume requests 50% faster
Increase end user satisfaction by 30%+
Reduce staffing support costs by 25% or more
