Comm100 and OutPLEX have worked with Fortune 500 enterprises, global non-profits, state governments, and a variety of other organizations. Our end users rest assured with our commitment to security and privacy, with PCI DSS v3.2.1 and GDPR certifications, with the capability to run HIPAA-compliant operations for healthcare clients.
If you have a limited CapX budget, you need consumption or outcome-based pricing. Our 90-day starter package determines the threshold of messages or interactions with your brand so you can pay by message, not by agent. Add in Ai with Comm100’s Chatbots along side OutPLEX’s expert Bot Tuners to automate routine or repetitive queries, and cut wait times for those who need to speak with a human agent.
Comm100 and OutPLEX are proud to work together to bring clients a seamless communication experience. Our shared devotion to providing quality affordable solutions can better position your business to meet goals on time, stay within your budget, and provide the best experience that customers expect.
OutPLEX pioneered the work from home call center model in 2005 and opened nearshore offices in the Dominican Republic and Colombia throughout the last decade. They are strong believers that digital transformation is critical for CX operations to be successful and have a proven success record with clients transitioning into the AI/automation space.
OutPLEX has refined customer experiences by coupling digital innovation with technical engagement experts. They enable organizations to increase satisfaction ratings through complex interactions while maximizing ROI – and they expand and compliment the Comm100 platform offering with a voice customer contact management service.