Chat Smarter:

An inside look at how top brands
are power-using live chat

Any organization committed to delivering exceptional customer experiences already accepts live chat as a must-have communication channel. They’ve seen first-hand that about 79% of customers choose live chat over any other channel.

As customer expectations and competition grows, just having the live chat on your website isn’t enough. Customers compare their experience with you to every other great customer or digital experience they’ve ever had. If you want to come out on top, you need to push the boundaries to get more and more out of live chat.

Register for our webinar to learn how leading brands are disrupting how they use live chat to deliver better customer experiences. We’ll share:

  • Common live chat misconceptions
  • How chat can solve your biggest customer service roadblocks
  • Exclusive data and benchmarks from top brands on how they’re using AI-powered chat to fuel successful customer experience initiatives
  • Practical strategies and techniques to disrupt (improve) your live chat experience
  • Proven methods of using your live chat data to make smarter business decisions


Jeff Epstein, VP of Product Marketing & Communications, Comm100

Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. Having held roles in sales, product marketing, business development and partner marketing with companies including IBM, General Motors, Sophos, QuickMobile, Allocadia, and Comm100, Jeff knows how to connect solutions to buyers. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.

Kaye Chapman, Learning & Development Manager, Comm100

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA student at University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy.

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