Webinar

Chat Smarter:

An inside look at how top brands
are power-using live chat

While 79% of customers choose live chat as main communication channel, only 20% of businesses are meeting their chat expectations. How do you compare?

Register for our webinar to get exclusive data from top performers and learn how you can optimize your chat strategy. We’ll share:

  • The four most common live chat misconceptions
  • Mid-year live chat statistics and strategy-boosting insights from over 27 million chat interactions
  • How top performers are using chat to solve the three biggest customer service roadblocks
  • Six practical techniques to disrupt your customer experience

Host

Jeff Epstein, VP of Product Marketing & Communications, Comm100

Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales and marketing with companies including IBM, General Motors, Sophos, QuickMobile, and Allocadia.

Kaye Chapman, Learning & Development Manager, Comm100

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer. Kaye has worked with Fortune 500, governmental and private firms across the world to  embed leading customer experience strategies.

Watch the recording

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