Chat Smarter:

An inside look at how top brands
are power-using live chat

While 79% of customers choose live chat as main communication channel, only 20% of businesses are meeting their chat expectations. How do you compare?

Watch the highlights reel to get exclusive data from top performers and learn how you can optimize your chat strategy. We’ll share:

  • The four most common live chat misconceptions
  • Mid-year live chat statistics and strategy-boosting insights from over 27 million chat interactions
  • How top performers are using chat to solve the three biggest customer service roadblocks
  • Six practical techniques to disrupt your customer experience

You can also watch the full recording by clicking the button on the left below the video, and download the slide deck on the right.


Jeff Epstein, VP of Product Marketing & Communications, Comm100

Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.

Kaye Chapman, Learning & Development Manager, Comm100

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA student at University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy.

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