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The Future of Live Chat in 2019

In 2018, we analyzed over 45 million chats on the Comm100 platform to bring you data-informed insights into how you can boost your live chat strategy. Learn best practices on getting the most out of live chat and see how your company stacks up in our webinar: The Future of Live Chat in 2019.

Watch the highlights reel to learn:

  • Data-informed, strategy-boosting insights from over 40 million chat interactions and over 75 million visits to the Comm100 platform
  • The latest trends and metrics in customer experience, diving into multiple industries including Financial Services, Healthcare, and Ecommerce
  • Best practices for getting the most out of live chat, taken from top performers
  • How AI-powered chatbots fit into the picture and influenced chat interactions in 2018

Jeff Epstein, VP of Product Marketing & Communications, Comm100

Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.

Kaye Chapman, Learning & Development Manager, Comm100

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA student at University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy.