For chatbots, the tide has turned from hype to reality. Improved artificial intelligence and shifting customer expectations has led to more customer interactions being handled by chatbots than ever before.
Watch the highlights reel to learn:
- How to calculate the ROI of an AI chatbot
- How different chatbot use-cases affect ROI measurement
- How AI chatbots can impact other key performance indicators
- Real-life examples of companies who’ve realized ROI with Comm100’s Chatbot
Cale Shapera is a Chatbot Architect at Comm100. He uses his experience in web development, knowledge management, and technical writing to create cutting-edge AI chatbot solutions.
Matthew is Comm100’s resident AI Chatbot Expert. He’s worked for 5+ years in Vancouver’s tech scene and is always up to date on the latest AI trends and best practices. Matthew works with Fortune 500, government, and private firms across the world to embed advanced artificial intelligence solutions.