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The Future of Live Chat in 2019

79% of global consumers choose live chat over any other customer service channel. As customer expectations continue to rise, the demand for faster, better quality service is higher than ever. How will you exceed their expectations?

Comm100’s annual report allows you to benchmark how you stack up to other organizations using live chat. Get an exclusive sneak peek of the Live Chat Benchmark Report in our webinar: The Future of Live Chat in 2019.

You will learn:

  • Data-informed, strategy-boosting insights from over 45 million chat interactions and over 75 million visits to the Comm100 platform
  • The latest trends and metrics in customer experience, diving into multiple industries including Financial Services, Healthcare, and eCommerce
  • Best practices for getting the most out of live chat, taken from top performers
  • How AI-powered chatbots fit into the picture and influenced chat interactions in 2018

You can also watch the full recording by clicking the button on the left below the video, and download the slide deck on the right.


Jeff Epstein, VP of Product Marketing & Communications, Comm100

Jeff is Comm100’s VP Product Marketing and Communications. He’s a B2B marketer with 20+ years’ experience creating compelling messaging and content for sales enablement and demand generation. He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.

Kaye Chapman, Learning & Development Manager, Comm100

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA student at University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy.

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