Connect in real time using text, audio, video, co-browsing, file transfer, auto-translation, and more
Complete digital engagement through Live Chat, Ticketing, Messaging, and Knowledge Base
Expanded scale, efficiency, and productivity with customer- and agent-facing bots
Live Chat Benchmark Report 2021
Our report includes data from 14 different industries. Here is a comparison of the main live chat metrics broken down per industry, showing the figure for 2020 on the first line and 2019 on the second line.
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