It’s live! Access exclusive 2024 live chat benchmark data & see how well your team is performing.

Get the data
Customer Experience at a Crossroads: What Drives CX Success?

Report

Customer Experience at a Crossroads: What Drives CX Success?

Great customer experiences are the key to winning business and keeping customers. But successful CX initiatives are few and far between, with only 23% of organizations reporting actual, tangible benefits from their efforts.

A new report authored by Bob Thompson, CEO of CustomerThink provides quantitative data about drivers of CX success and failure, with concrete recommendations on how to choose the right path forward.

Download the full report to learn:

  • How to improve complete customer journey vs. touchpoints
  • Best practices for winning CX initiatives
  • Technology usage for customer listening, analytics, and engagement
  • Strategies for measuring CX success and proving ROI
  • The top three major drivers of customer loyalty

Download your copy by filling out the form on the right.

Read the report


By clicking “Get report now”, you agree to our Privacy Policy. We may send you relevant information and offers. If you prefer not to receive them, you can unsubscribe at any time.