We hope you find this report helpful when forecasting your chat volume and calculating the staff you need to cover all the chats. However, every business is unique. You cannot solely rely on this report, but need to find your own best way of engaging visitors and providing help in live chat. We welcome any of questions or suggestions you might have.
Last but not the least, we’ve also kicked off another benchmark report regarding first response time, average chat duration, customer satisfaction and more. Please stay tuned.