The Ultimate Guide to Managing a Successful Live Chat Team
The Ultimate Guide to Managing a Successful Live Chat Team
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Chapter 1
So you’ve decided to upgrade your customer service strategy with live chat. Congratulations!
To begin, you are going to need to build your dream team. But how can you tell who will treat your customers with kindness and compassion? Who will work diligently to provide them with the solutions and the support that your customers are looking for? And if you already have a call team, are they the right fit for live chat?
This first chapter will answer these questions and more, outlining how to build a live chat team that’s the envy of even the most revered customer service teams. You will learn:
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