Starting with Live Chat: Strategy and Planning

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So, now you know what live chat is, and what it’s benefits are. You have explored your company’s live chat objectives, and have pondered how many live chat agents you might need to successfully move forward. And if you still are not 100% sure, don’t worry. Like every part of life, creating a live chat process is about discovering what works and changing what doesn’t—something that will happen as your business and your live chat grow together. With the introductory elements that we covered in this eBook in mind, you are well on your way to creating your very own expert live chat experience.

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