Chapter 2
Before you start talking to live chat vendors – even us – you should spend some time considering and articulating your unique requirements. Are you looking to augment your current phone-based customer service offering? Do you want to tap in to the power of AI to handle after-hours inquiries or boost your agents’ responsiveness? There are many angles to consider. We’ve compiled this list to get you started.
There are of course many other capabilities and considerations you may have. To that end, we have prepared a more exhaustive checklist that you can download here. In fact, you can likely use it as a Request For Information (RFI) to submit to potential suppliers. It’s yours for the taking. Here’s a sneak peak at the core categories in the checklist:
By clicking "Subscribe", you agree to our Privacy Policy.
Join thousands of happy Comm100 customers
Get Comm100 FreeBook DemoWant to learn more? Watch a product tour!